1. anon(8476153)'s Avatar
    My wife's q10 works fine except for when she talks on BBM video I can't hear her on my z30. She can hear me too. BBM voice works fine. I called my dad on his z10 and it's fine so we know it's something with her q10. Phone calls are OK. I'm thinking it's a microphone issue, I've heard it's a separate microphone from the phone. Either that or a software issue. She's on the official 10.2.1. We have never tested BBM video until yesterday.

    Posted via CB10
    02-09-14 05:40 PM
  2. westcoastjay's Avatar
    make sure everyone is on 1925 official, there was an audio bug in all of the leaks
    02-09-14 05:55 PM
  3. anon(8476153)'s Avatar
    Yup they all are

    Posted via CB10
    02-09-14 08:53 PM
  4. NtotheK's Avatar
    Does her microphone work when she is on speakerphone?


    Posted via CB10
    02-09-14 11:51 PM
  5. anon(8476153)'s Avatar
    Just tested speakerphone and mic doesn't work either. Going to send it for repair. Thanks for the help

    Posted via CB10
    02-10-14 08:42 AM

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