09-20-13 06:03 AM
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  1. Jul Oh's Avatar
    Jul Oh
    I got the Q10 and I've been having problems with it since day one........ I called Tmobile and they told me to format so I did and when I did, the alarm disappeared....... it's not on the drop down menu on both the locked screen and unlocked screen. When I pull down the alarm while the screen is locked, all I see is a black screen; when I pull down the menu with an unlocked screen, it looks like: need help with alarm app... not on drop down menu-img_00000001.png

    I tried to look for updates on BBLink, but it said there were no updates........ I am on the newest OS.
    HELP PLEASEEEEEEEEEEE D:
    09-19-13 03:04 PM
  2. Azensun's Avatar
    Azensun
    Hi Jul! Have you tried to reboot it?
    09-19-13 03:16 PM
  3. Jul Oh's Avatar
    Jul Oh
    yup! rebooted it several times...... and also tried to format it several times
    09-19-13 03:23 PM
  4. Anonymous94587689's Avatar
    Anonymous94587689
    Originally Posted by Jul Oh
    and also tried to format it several times
    What to you mean by FORMAT ? Do you mean 'Format the media card' or 'Security Wipe'
    Formating the media card will not help you... a 'Security Wipe' could .. ( but that would erase everything on your device )

    I am also surprised that you have only one panel in your home screen ...
    Did you move everything in folders ?

    Or When you say FORMAT, do you mean reinstall the OS ?
    Last edited by Briard; 09-19-13 at 04:01 PM.
    09-19-13 03:39 PM
  5. masterscarhead1's Avatar
    masterscarhead1
    Might need to load with autoloader, or reload with bb link
    09-19-13 05:45 PM
  6. tlegend2012's Avatar
    tlegend2012
    Which version of os?

    Posted via CB10
    09-19-13 09:31 PM
  7. pttptppt's Avatar
    pttptppt
    Hello Patrick
    Yes, looks weird. First, did you batteries pull and where are your apps

    Posted via CB10
    09-19-13 09:55 PM
  8. ZeroBarrier's Avatar
    ZeroBarrier
    Originally Posted by pttptppt
    Yes, looks weird. First, did you batteries pull and where are your apps

    Posted via CB10
    BB10 does not require a battery pull. A shutdown maybe, never a battery pull as you might corrupt something by cutting the power so suddenly.

    Posted via CB10
    09-19-13 10:31 PM
  9. pttptppt's Avatar
    pttptppt
    Hello Patrick
    Originally Posted by ZeroBarrier
    BB10 does not require a battery pull. A shutdown maybe, never a battery pull as you might corrupt something by cutting the power so suddenly.

    Posted via CB10
    No first you shutdown, then you pull the battery

    Posted via CB10
    09-20-13 06:03 AM
« Improvement Q10 | Weird default display for my songs »

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