1. dadnowak's Avatar
    I updated the OS the other day to newest version. Since then I have lost all pictures I took in July, as well as a play list in my music that I had created over a year ago. I restarted the phone and still gone???

    Always on my Q10!
    07-27-15 08:11 AM
  2. JAS0NB0URNE's Avatar
    I updated the OS the other day to newest version. Since then I have lost all pictures I took in July, as well as a play list in my music that I had created over a year ago. I restarted the phone and still gone???

    Always on my Q10!
    Did you use an autoloader to update? Did you perform any backup before the update?

    Posted with my  Classic
    07-27-15 08:31 AM
  3. dadnowak's Avatar
    Unfortunately I had not backed it up because I have never lost info from an update in the 12+ years with BlackBerry. Doom on me! And yes it auto updated.

    Always on my Q10!
    07-27-15 10:32 PM

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