10-29-13 01:06 AM
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  1. BruceAnderson's Avatar
    BruceAnderson
    Following the update to 10.2.0.424 on my Q10 I no longer have the BB Hub. I get LED alerts, but cannot display hub entries, nor do I see the summaries on the lock screen. Anyone else having similar problems?
    10-28-13 07:24 PM
  2. Carjackd's Avatar
    Carjackd
    Trusted Member
    How long after the update?

    Posted via the best Keyboard in Existence my Mo Fo Z10
    10-28-13 07:28 PM
  3. BruceAnderson's Avatar
    BruceAnderson
    Immediately after it rebooted. Power cycling makes no difference.
    10-28-13 07:30 PM
  4. Carjackd's Avatar
    Carjackd
    Trusted Member
    You need to let it index....give it a few, how's it looking now.?

    Posted via the best Keyboard in Existence my Mo Fo Z10
    10-28-13 09:43 PM
  5. deercreekmichael's Avatar
    deercreekmichael
    Originally Posted by BruceAnderson
    Following the update to 10.2.0.424 on my Q10 I no longer have the BB Hub. I get LED alerts, but cannot display hub entries, nor do I see the summaries on the lock screen. Anyone else having similar problems?
    Can you attach a screen capture of your hub?
    10-28-13 10:05 PM
  6. BruceAnderson's Avatar
    BruceAnderson
    Hub appears to have disappeared.-file0001.jpgIt's as broken as ever. Except for the title bar which displays the battery on the left, the time in the middle and the current network connections on the right, the screen is entirely blank.
    Last edited by BruceAnderson; 10-28-13 at 10:36 PM. Reason: add image
    10-28-13 10:30 PM
  7. Carjackd's Avatar
    Carjackd
    Trusted Member
    I would back up your data, and perform a security wipe. Let the unit come back up and see if you get the hub back...then reinstall your data.

    Posted via the best Keyboard in Existence my Mo Fo Z10
    10-28-13 10:38 PM
  8. deercreekmichael's Avatar
    deercreekmichael
    Originally Posted by Carjackd
    I would back up your data, and perform a security wipe. Let the unit come back up and see if you get the hub back...then reinstall your data.
    And a battery pull.
    Carjackd likes this.
    10-28-13 10:43 PM
  9. BruceAnderson's Avatar
    BruceAnderson
    I opted to do a reset to factory settings via BlackBerry Link. It used the most recent version of the software, so it essentially reapplied the update that seemed to have caused the problem. However, this time there were no problems. Thanks to all who helped, it was greatly appreciated.

    Hub appears to have disappeared.-file0002.jpg
    Carjackd likes this.
    10-29-13 01:06 AM
« Proposing a new Hub shortcut "H" | BB10.2 -- Lock Screen notification previews? »

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