1. C-S-R's Avatar
    My BlackBerry Q10 turned itself off when I last took a picture and I have not been able to get it to turn back on. This happened almost 2 weeks ago.

    My Q10 (SQN100-2) has Software Release 10.3.3.1463 running on Verizon Wireless. No SD card has ever been used. It has a replacement keyboard due to the original having a bad key.

    I have tried a variety of things to get my Q10 to boot up, but without any success. When I try to power on the device, no LED or keyboard lights come on. Nothing shows on the screen.

    I’ve purchased a new battery along with an external charger to assure that I have a fully charged battery. This new battery doesn’t power on the Q10. I’ve charged the old battery with the new charger and it will not power on the Q10. I’ve tried to power-on with the phone plugged into an AC adapter with and without a battery installed. I’ve tried to connect the Q10 to my laptop and BlackBerry Link and Blend will not connect. Sachesi v2.0.3 cannot find the device.

    I've tried several different wall chargers and USB cables. Even a car charger.

    I’ve also tried simultaneously holding down the ‘up’ and ‘down’ volume keys to boot the device. No go.

    This morning, I ordered a replacement keyboard and will try to change out my existing keyboard to see if that’s the problem or loose connection.

    Any other ideas? Any help would be much appreciated.
    05-19-17 01:04 PM
  2. Dunt Dunt Dunt's Avatar
    Sorry.... you have tried most everything.

    Could try an Autoloader as that usually can connect to a device when LINK won't.... but that the screen does nothing and there is no LED. Time to let her (him) go....
    05-19-17 01:25 PM
  3. C-S-R's Avatar
    When my phone shutdown, I had it plugged into a coiled car charger and used the phone to take a picture out the driver's side window. I'm thinking it is possible that I may have caused damage to the USB port on the phone from tension on the cord. Could a damaged USB port prevent the phone from booting, even with a fully-charged battery? If so, can a USB port be fixed or replaced?
    05-19-17 02:42 PM

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