1. jessicasavard's Avatar
    My browser on my Q10 won't work, when I click links it just loads half way.. and when I go to google or facebook, it loads but I can't actually do anything on the site... like I can't click anything or type at all.. anyone else have this problem, or have any idea how I can fix it. please and thanksss!

    Posted via CB10
    07-28-13 07:29 PM
  2. eduardob's Avatar
    Have you tried turning the device off?
    07-28-13 07:35 PM
  3. jessicasavard's Avatar
    Yah I've restarted it, turned it off completely.. everything is normal when it comes to data and 4G..

    Posted via CB10
    07-28-13 07:37 PM
  4. eduardob's Avatar
    Did you install any app recently?
    07-28-13 07:41 PM
  5. jessicasavard's Avatar
    Nope, I was messing around with the settings the other day. But I didn't change anything.. so Idk if that's it, but I can't figure out how to reset the settings


    Posted via CB10
    07-28-13 07:44 PM
  6. AARWON's Avatar
    Sounds a bit strange...
    I'd go straight to my carrier for tech. support.
    07-28-13 07:47 PM
  7. Emaderton3's Avatar
    07-28-13 07:47 PM
  8. eduardob's Avatar
    If nobody comes with a solution try a security wipe. It will delete everything and reset the device. You will lose all data though.
    07-28-13 07:51 PM
  9. FrankIAm's Avatar
    If nobody comes with a solution try a security wipe. It will delete everything and reset the device. You will lose all data though.
    Also, back up your device, except for app settings.

    C0001BBF0 - BlackBerry 10 help channel.
    07-28-13 07:53 PM
  10. jessicasavard's Avatar
    Thank you!!

    Posted via CB10
    07-28-13 07:55 PM
  11. o4liberty's Avatar
    I just came across the same issue for the first time and reloading the OS fixed the issue.

    Sent from my Q10 using Tapatalk 2
    08-13-13 06:00 AM
  12. carlyincanada's Avatar
    Having same problem with browser frozen and can't click on 3dotss to do fix.
    09-01-13 04:50 AM
  13. johngoadams's Avatar
    Boom! Solution 2 worked for me. Thanks guys!!


    Posted with a Hammer and Chisel
    10-12-13 01:18 AM

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