1. ronn1's Avatar
    I didn't do any update or install anything new recently, but my BlackBerry hub doesn't load, and I can't enter to my email set up as well. It's been going on for 2 full days now and I have tried rebooting by taking out battery 3 times.

    Everytime the white screen will appear saying: "preparing BlackBerry hub" but never loaded.

    My os is 10.1.0.2309.

    Before This, everything works fine, in fact I am so happy with Q10, I used two z10s before this.



    Posted via CB10
    08-07-13 07:55 AM
  2. diegonei's Avatar
    Welcome to the forums!

    A battery pull is really the very last thing you should do on a BB10 device. While it was the go to thing on BBOS, it's not advised for BB10.

    I hope some other member can provide a better solution, but all I can think of in your situation is backing up the phone and then doing a security wipe. :/
    08-07-13 08:28 AM
  3. Cranky's Avatar
    I believe that swiping down a few times from one of the corners will restart or rebuild it. Try it while it's loading.

    Can you set up your email by going thru the setup?

    Cranky
    08-07-13 08:50 AM
  4. ronn1's Avatar
    Dear Cranky,

    My emails were set up prior to this, everything works fine for the 2-3 months I use Q10, then suddenly this happen.

    Right now I don't get any notification for emails, texts, since hub is not working, still giving me"preparing BlackBerry hub" as of this moment. Also, I can't open the setting- email set up, it gives me the circular processing icon and never done. Please advise.

    Posted via CB10
    08-07-13 11:09 AM
  5. ronn1's Avatar
    Dear diegonei,

    Thanks for the advise on battery pull.

    Posted via CB10
    08-07-13 11:10 AM

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