11-13-14 01:57 PM
tools
  1. bgregory902's Avatar
    bgregory902
    I just recently helped my brother in law set up his Q10. I transferred all his data including contacts from his Torch 9810 to the Q10. Everything transferred fine but it said it could take a little while for the contacts to show in the app. That was Friday and it is now Monday and still nothing. When someone texts or calls him it shows their name as though he has them as a contact but still nothing in his contacts. Anyone have an idea of what I should do next?

    Posted via CB10
    11-10-14 09:08 AM
  2. jaydee5799's Avatar
    jaydee5799
    Q&A Team
    Ambassador
    Did you do a device switch? That should have transferred all his contacts from the Torch to the Q.
    Does he has contacts in an online email like yahoo or gmail?
    11-10-14 09:23 AM
  3. Joshu42's Avatar
    Joshu42
    Originally Posted by [email protected]
    When someone texts or calls him it shows their name as though he has them as a contact but still nothing in his contacts.
    Open the Contacts app, go to the Settings (swipe from the top), check the list in the "Show Account in Contact List".
    11-10-14 09:39 AM
  4. bgregory902's Avatar
    bgregory902
    Originally Posted by jaydee5799
    Did you do a device switch? That should have transferred all his contacts from the Torch to the Q.
    Does he has contacts in an online email like yahoo or gmail?
    I used BlackBerry Link first, then after I used the Device Switch app. Everything else switched over fine, except the contacts. He doesn't have them online only locally on his 9810.

    Posted via CB10
    11-10-14 09:51 AM
  5. bgregory902's Avatar
    bgregory902
    Originally Posted by Joshu42
    Open the Contacts app, go to the Settings (swipe from the top), check the list in the "Show Account in Contact List".
    Just checked and everything and it was all switched on.


    Posted via CB10
    11-10-14 09:52 AM
  6. Joshu42's Avatar
    Joshu42
    Originally Posted by [email protected]
    Just checked and everything and it was all switched on.
    So Contact doesn't appear in the list, but you still have it displayed when called...
    If you type directly the shortcut : "call" followed by the name of the person you want to contact, does it work ?
    11-10-14 10:42 AM
  7. bgregory902's Avatar
    bgregory902
    Originally Posted by Joshu42
    So Contact doesn't appear in the list, but you still have it displayed when called...
    If you type directly the shortcut : "call" followed by the name of the person you want to contact, does it work ?
    No it doesn't.

    Posted via CB10
    11-10-14 01:19 PM
  8. bgregory902's Avatar
    bgregory902
    Hey guys, just an update: I wiped the phone and reloaded the OS, then restored from a backup and the contacts were there.

    Posted via CB10
    11-13-14 01:57 PM
« cannot connect mu Q10 to blackberry link anymore. | Complete stable autoloader for q10 »

Similar Threads

  1. How can I get the Aliexpress app working?
    By atjgr in forum More for your BlackBerry 10 Phone!
    Replies: 1
    Last Post: 12-08-14, 10:02 PM
  2. BlackBerry Classic showing up on BlackBerry World
    By latitude702523 in forum BlackBerry Classic
    Replies: 8
    Last Post: 11-13-14, 09:26 AM
  3. 'No apps' actually means no apps
    By Q90 in forum General BlackBerry News, Discussion & Rumors
    Replies: 40
    Last Post: 11-12-14, 09:47 AM
  4. Can receive but messages aren't delivered
    By amtrakuk in forum General BBM Chat
    Replies: 3
    Last Post: 11-11-14, 08:08 AM
  5. Downloading music using Amazon music app
    By The Urban Brewer in forum BlackBerry Q10
    Replies: 1
    Last Post: 11-10-14, 08:20 AM
LINK TO POST COPIED TO CLIPBOARD