1. Glryde's Avatar
    I was listing to music that Suddenly my Q10 blackberry showing blank screen,
    Trying to pull out the battery and restarting it but it doesn't work. I've also tried to restore factory setting but now I'm not able to complete the setup because screen is blank , Does anybody have this kind of problem?? thanks
    02-12-14 02:24 AM
  2. Superfly_FR's Avatar
    I was listing to music that Suddenly my Q10 blackberry showing blank screen,
    Trying to pull out the battery and restarting it but it doesn't work. I've also tried to restore factory setting but now I'm not able to complete the setup because screen is blank , Does anybody have this kind of problem?? thanks
    Hi Glryde and welcome to the CrackBerry forums,
    I'm looking for similar problem that may be related, stay tuned !
    Cheers
    SF
    Last edited by Superfly_FR; 02-12-14 at 02:50 AM.
    02-12-14 02:36 AM
  3. Superfly_FR's Avatar
    I believe the wipe procedure may not be enough if there's somehow a problem with the OS. Unfortunately, I'd suspect a hardware problem.
    But I'd suggest you give a try to a full OS re-installation procedure, pretty much described as a #1 test in this BlackBerry support forums thread : Blackberry Q10 stopped woring (white screen with b... - BlackBerry Support Community Forums

    Let us know,
    Cheers
    SF
    02-12-14 02:50 AM
  4. Glryde's Avatar
    Thanks for your reply.
    Unfortunately I have done all these steps. I have also connected the phone to TV using hdmi cable but on the TV screen it shows that the device is connecting and nothing happens. I don't know its because the setup that hasn't completed yet or not. If I had done this before updating the phone it helps to show that it's the LCD problem or something else.
    02-12-14 03:24 AM
  5. Superfly_FR's Avatar
    How old is your device ? Is it still under warranty ?
    02-12-14 06:06 AM

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