1. irenejazz's Avatar
    Hello,

    I've been trying to save battery life on my Q10. So, after reading a bunch of posts, I played around the phone to help my phone last longer.
    Yesterday I noticed that my BBM wasn't working, meaning that when I send something the message doesn't go through.
    This is how it has been since yesterday.
    What would you suggest me to do?

    BBM doesn't work anymore-img_20150901_201155_edit.png

    Posted via CB10
    09-02-15 06:07 AM
  2. jaydee5799's Avatar
    did you turn off your mobile network or your wifi?
    09-02-15 07:46 AM
  3. irenejazz's Avatar
    It doesn't work while on WiFi or on regular network.

    Posted via CB10
    09-02-15 08:27 AM
  4. Warios's Avatar
    I got this today to ?
    first BB protect stoped working now BBM .
    Im getting tired from all issues on Q10 ( i know all BB phones have it just Q10 have a lot more) , hope they soon make successor of Q10 .I dont like that slider and clasic is not better then Q10 .
    09-02-15 02:03 PM
  5. Joshu42's Avatar
    Check if you have the BlackBerry service logo at the top right. I guess it's not here. Try to register the service again by going to Settings > About, select the Network category, tap the overflow and at last, tap on "Register BlackBerry".

    If not working, something is blocking the service, either your Wi-Fi router, either your Mobile carrier, or both. There is also the possibility that the server is down but in that case, we doom to all see this issue... and we don't
    09-02-15 02:13 PM
  6. irenejazz's Avatar
    Check if you have the BlackBerry service logo at the top right. I guess it's not here. Try to register the service again by going to Settings > About, select the Network category, tap the overflow and at last, tap on "Register BlackBerry".

    If not working, something is blocking the service, either your Wi-Fi router, either your Mobile carrier, or both. There is also the possibility that the server is down but in that case, we doom to all see this issue... and we don't
    Joshu42, do you think it has anything to do with what I did to save battery?
    Everything was working until that point. I tried to move backwards to find the root of the issue but unsuccessfully.

    Posted via CB10
    09-02-15 03:30 PM
  7. Joshu42's Avatar
    Joshu42, do you think it has anything to do with what I did to save battery?
    I don't know what you did but I see no link between the two, so no. Have you the BlackBerry services logo on the top-right corner ?
    09-03-15 03:17 AM
  8. irenejazz's Avatar
    The 4 dots? Yes.
    BBM doesn't work anymore-img_20150903_120726.png

    Posted via CB10
    09-03-15 11:07 AM
  9. Joshu42's Avatar
    The 4 dots? Yes.
    Ok, so it's not the issue. Can you check the graphs for BBM in the Device Monitor ? See if you have high CPU or High Mobile/Wi-Fi usage.

    And check also in BBM settings under "Block Contacts and Feeds"
    09-03-15 01:21 PM
  10. irenejazz's Avatar
    The Blocked Contacts folder is empty. I didn't block anyone in fact, it doesn't work for any contact at all.

    What graphic should I look at exactly?

    Posted via CB10
    09-03-15 07:33 PM
  11. irenejazz's Avatar
    This?


    BBM doesn't work anymore-img_20150903_203344.png
    BBM doesn't work anymore-img_20150903_203349.png
    BBM doesn't work anymore-img_20150903_203353.png

    Posted via CB10
    09-03-15 07:34 PM
  12. Joshu42's Avatar
    Yes, thank you. Again, nothing wrong...
    Hope they didn't block you !

    By the way, you didn't login in BBM on another device with the same BBID, right ?
    09-04-15 04:10 AM
  13. johnniewalk's Avatar
    Nice information because even i am facing the same issue
    09-04-15 08:03 AM
  14. irenejazz's Avatar
    I guess I have to give up on BBM...wow.

    Posted via CB10
    09-08-15 08:14 PM

Similar Threads

  1. Replies: 6
    Last Post: 09-03-15, 05:43 PM
  2. Can anyone confirm that Verizon VVM works on 2639?
    By bfunkera in forum BlackBerry 10 OS
    Replies: 6
    Last Post: 09-02-15, 09:36 PM
  3. Email stops working every few weeks
    By ddhowland in forum BlackBerry Passport
    Replies: 1
    Last Post: 09-01-15, 09:46 PM
  4. BBM missing messages.
    By Anthony Lovings1 in forum General BBM Chat
    Replies: 1
    Last Post: 09-01-15, 09:15 PM
  5. Replies: 1
    Last Post: 09-01-15, 11:30 AM
LINK TO POST COPIED TO CLIPBOARD