Why is my priv crashing several times a day?
I've had my Priv since early June 2016. From day one the phone has crashed on me several times a day. Sometimes it just reboots, other times most of the apps won't work on it such as the camera won't open, you can't connect a phone call, incoming or outgoing and the sound won't work. The sometimes the battery will quickly drain down to the point where the phone shuts off. I'm talking 45% in 5 minutes. When BlackBerry support existed (Bell claimed it was an issue with BlackBerry's attempt to develop Android Software) they told me to run the phone in safe mode for 24 hours. if the phone didn't crash than it must be an app causing the problems. I did run it in safe mode and 24 hours later when the agent called back I reported that the phone didn't crash once during that time. He said that I should back up my phone and wipe it. I agreed but didn't actually attempt it until a month ago. It didn't work. My phone is crashing as much as ever. I've run virus and malware scans, deleted any apps I don't use but with no success. The battery drain issue didn't even appear until after I wiped the phone. Bell won't help me unless they see the phone crashed which is difficult. I use my phone for business so I can't leave it in a condition where it won't function. Then if I did they would reboot the phone and claim it's fixed.
Please help me! I am getting really frustrated with this. Thank you