[Bob80220]

This Device Health Application is showing significant battery use and I don't recall ever seeing it before. It appeared sometime yesterday and I don't see it listed in my apps.

Does anyone know what this is and can it be disabled?

Bob

Posted via the CrackBerry App with my BlackBerry Priv on AT&T

[Bob80220]

Sorry...wrong screen shot.

Bob

Posted via the CrackBerry App with my BlackBerry Priv on AT&T

[Snooze_Ann]

Isn't it the app pictured?

[Snooze_Ann]

...or maybe it is the app that gives the app pictured it's data... this is getting metta

[Bob80220]

In the 2ND screen shot it shows the app Device Health Application but it's using significant battery as you can see.

As I said I don't see this app listed. What is it and can it be disabled?

Bob

Posted via the CrackBerry App with my BlackBerry Priv on AT&T

[tickerguy]

Try removing it.

I suspect you loaded that somehow (by accident perhaps) I don't see it on my Priv listed as being present....

[Bob80220]

I would remove or disable if I could but I am unable to. The app isn't listed...that's why I'm asking what it is and how I can shut it down. I have no clue where it came from.

Bob

Posted via the CrackBerry App with my BlackBerry Priv on AT&T

[tickerguy]

Is this a factory unlocked unit or an AT&T one? Wondering if that is carrier crapware Ala Carrier IQ

Posted via the CrackBerry App for Android

[Bob80220]

It's an AT&T device. My sales rep with AT&T had this show up on her Priv too.

Bob

Posted via the CrackBerry App with my BlackBerry Priv on AT&T

[tickerguy]

Oh that sounds like Carrier IQ or similar..... Yuck. That would also explain why I haven't seen it even though I'm on straight talk using at&t towers.... But with an amazon sourced Priv.

Posted via the CrackBerry App for Android

[tp2386]

Anyone have any more insight on what device health application is? It is too using up a lot of my battery.

[louzer]

It's Carrier IQ. You can't delete it and it's watching you!

Posted by twiddling my thumbs on the mighty Qued! - Channel C003DAB77

[tp2386]

It's Carrier IQ. You can't delete it and it's watching you!

FML

[-Puck-]

Does it show up if you got to settings>apps>all installed?

If it does, try to force stop then disable it from there.

Posted from my BlackBerry Priv

[00stryder]

It's Carrier IQ. You can't delete it and it's watching you!

Posted by twiddling my thumbs on the mighty Qued! - Channel C003DAB77

Although likely at this point, I'd maybe contact the Priv team at BlackBerry (some frequent the CB forums now) and/or reach out to AT&T for official confirmation before jumping down that rabbit hole. Or, enlist the help of Bla1ze and Co. to see if they can get some answers quickly.

Posted via CB10

[steffcip]

Does it show up if you got to settings>apps>all installed?

If it does, try to force stop then disable it from there.

Posted from my BlackBerry Priv

+1 this should work

Posted via CB10

[tp2386]

Does it show up if you got to settings>apps>all installed?

If it does, try to force stop then disable it from there.

Posted from my BlackBerry Priv

It does not show there.

[louzer]

I believe the carriers install it and not BlackBerry.

Posted by twiddling my thumbs on the mighty Qued! - Channel C003DAB77

[6stringriffs]

It does not show there.

Oh come on! I see all my apps on
Settings-> Apps -> All Apps (chosen from drop down)

[Bob80220]

Oh come on! I see all my apps on
Settings-> Apps -> All Apps (chosen from drop down)

Sorry you are a non believer but it does not show...

Bob

Posted via the CrackBerry App with my BlackBerry Priv on AT&T

[Bob80220]

I know a number of us on AT&T had this app show up and couldn't find a way to disable or delete it but I haven't had it appear for a while.

Anyone else not seeing it recently? No clue why it's not but I'm not unhappy about it...😁

Bob

Posted via the CrackBerry App with my BlackBerry Priv on AT&T

[Fran BB PRIV]

Device Health Application runs in the background as part of the ATT ProTech protection plan. If you signed up for ATT ProTech, you should be getting a weekly email with the title "Weekly Mobile Health Check". It's not an APP that you can delete, unless you discontinue the ATT ProTech service. It's harmless, and doesn't use that much battery life, usually only 3% weekly, while it checks your phone.

[middbrew]

I use Solid Explorer as a file manager. From there I found it, but There is no way to delete, disable, or alter it.

[middbrew]

Device Health Application runs in the background as part of the ATT ProTech protection plan. If you signed up for ATT ProTech, you should be getting a weekly email with the title "Weekly Mobile Health Check". It's not an APP that you can delete, unless you discontinue the ATT ProTech service. It's harmless, and doesn't use that much battery life, usually only 3% weekly, while it checks your phone.

By the looks of Bob's screenshot he's way beyond the 3% weekly usage.

[Fran BB PRIV]

When I checked my battery usage on the day the Device Health Application appeared, I had several more applications in use. It may use the same amount of battery power as on Bob's phone, but might be a higher percentage of the total power, if you have fewer applications running. Either way, if it's causing problems, discontinue the ATT ProTech plan. Additionally, you'll save the monthly charge from AT&T.