Unable to use Box app on Priv - BlackBerry Forums at CrackBerry.com

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11-20-15 12:32 AM

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https://forums.crackberry.com/showthread.php?t=1047494&s=&p=12061764&viewfull=1#post12061764

nickdollimount

I'm wondering if anyone else if having an issue logging into the Box app on their Priv. Both the Log In and Sign Up buttons show me the same result. I've tried it on carrier connection and several different WiFi connections. I've re-installed the app a couple times and restarted the phone. It almost appears like it's trying to log in automatically, which if it is and it's trying to use my Google account, that won't work since I use another email for my Box account.

Any ideas?

11-09-15 12:39 PM

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29,255

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Bla1ze

CB OG

Broke here too... though not sure if Box issue or Priv issue. Submitted a ticket.

11-09-15 12:53 PM

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465

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nickdollimount

Originally Posted by Bla1ze

Broke here too... though not sure if Box issue or Priv issue. Submitted a ticket.

Thanks for the confirmation and opening a ticket! I should probably do the same to get some more attention on it.

Posted via the CrackBerry App for Android

11-09-15 12:57 PM

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615

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diego.roscetti

Same here. A couple of other treads going on about this as well.

I submitted a ticket and emailed them as well.

I got an email response back from Box which was pretty funny.

They told me to delete and reinstall, which is fine. Then she attached a link directing me to the FAQ page for the "BlackBerry 10" app page.

Posted via the CrackBerry App for Android

11-09-15 01:44 PM

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465

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nickdollimount

Box Status

11-09-15 03:45 PM

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anon(153966)

Distinguished

Box are working on this issue: https://community.box.com/t5/Help-Fo...ighlight/false

11-13-15 07:33 AM

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570

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mania626

Uff! Thanks God it wasn't just me.

Posted via the CrackBerry App for Android

11-13-15 08:27 AM

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tickerguy

It's the app. I can get into Box from my other devices, including my Passport.

11-13-15 08:31 AM

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anon(153966)

Distinguished

...and, it does work via the browser. It is merely the Box.com app that has an issue. They have already given me a bug logging app, and collected all the data. So, they are aware, and working on it. This is a good sign.

BlackBerry phone support said to me, "There are so many other cloud storage apps in the Google Play shop, why not try one of those...". LMAO!

11-13-15 10:09 AM

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tickerguy

The reason I use Box is for "pass through" picture storage (auto-upload of photos makes transfer easier to my editing deck at the house), so yeah, that working is kinda important to me

Yes, I know, I can use Dropbox, but I prefer not to since I segregate functions.

11-13-15 10:13 AM

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465

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nickdollimount

box support gave me a debug versions to provide them logs. They know about it and are working on it.

mania626 likes this.

11-13-15 10:30 AM

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280

https://forums.crackberry.com/showthread.php?t=1047494&s=&p=12078466&viewfull=1#post12078466

Granehill

I uninstalled Box and went into Google Play, but I could not find it. Search My apps that's was earlier installed and ther it was with a disclaimer that the app is not compatible with this device.

Posted via the CrackBerry App for Android and BlackBerry Priv

11-14-15 03:36 AM

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465

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nickdollimount

Originally Posted by Granehill

I uninstalled Box and went into Google Play, but I could not find it. Search My apps that's was earlier installed and ther it was with a disclaimer that the app is not compatible with this device.

Posted via the CrackBerry App for Android and BlackBerry Priv

Hopefully only until they fix the issue.

Posted via the CrackBerry App for Android... on my Priv!

eldricho likes this.

11-14-15 03:37 AM

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nickdollimount

I've received confirmation from Box Support that the removal of support for the Priv is temporary. They've identified the issue and are working on fixing it. No ETA was given.

diego.roscetti likes this.

11-16-15 12:49 PM

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anon(153966)

Distinguished

UPDATE: Box support just emailed me to advise that this has been fixed. The Box app will be released in the Google Play shop for the Priv today\tonight...

11-18-15 09:27 PM

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465

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nickdollimount

Originally Posted by ivantwilliams

UPDATE: Box support just emailed me to advise that this has been fixed. The Box app will be released in the Google Play shop for the Priv today\tonight...

Awesome! Thanks for the update!

11-18-15 09:29 PM

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465

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nickdollimount

I can confirm that this is now working.

11-19-15 07:18 AM

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diego.roscetti

Originally Posted by nick.dollimount

I can confirm that this is now working.

Still not showing an update for me. Did you delete them reinstall by any chance?

Posted via the CrackBerry App for Android

11-19-15 07:51 AM

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nickdollimount

Originally Posted by diego.roscetti

Still not showing an update for me. Did you delete them reinstall by any chance?

Posted via the CrackBerry App for Android

Hi Diego,
They didn't actually update the application, they made changes on the back-end. So the version you currently have will now work.

diego.roscetti likes this.

11-19-15 07:56 AM

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anon(153966)

Distinguished

I must admit, it is nice to see that Box.com worked QUICKLY to fix this issue. It took 13 days...

Last edited by anon(153966); 11-19-15 at 05:25 PM.

11-19-15 09:01 AM

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Supa_Fly1

Originally Posted by ivantwilliams

I must admit, it is nice to see that Box.com worked QUICKLY to fix this issue. It took 13 days...

It's Android. Funny not an issue on BB10

Posted via CB10

11-20-15 12:32 AM

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