1. 2cats1dog's Avatar
    Why does this happen? I can unscramble by pressing "open message" , but why should I have to do this?? Also , the messages overlapping it are unrelated, and in many cases - I have deleted them from the hub (they are spam). Why are they still showing up?
    Attached Thumbnails scrambled email messages?-7896.jpg  
    11-18-16 04:33 PM
  2. FF22's Avatar
    Why does this happen? I can unscramble by pressing "open message" , but why should I have to do this?? Also , the messages overlapping it are unrelated, and in many cases - I have deleted them from the hub (they are spam). Why are they still showing up?
    Does that happen often? I've never seen it. In the Hub or in a number of different apps?

    I would try a reboot

    From BB blog: How to reset PRIV by BlackBerry | Inside BlackBerry Help Blog

    Three restart/reboot methods

    The first method, which should be used 99.9% of the time when you want to reboot your device, is using the Reboot option that appears after pressing the Power key.

    Press and hold the Power key for 3 seconds
    Select Reboot from the menu that is presented

    The second reset method should be used if pressing the Power key does not produce the menu with Power Off and Restart. For example, if an app or game you are using won’t close, use this option to restart your device.

    Press and hold the Power key for 12 seconds

    Third method: Should your device fail to respond, the final reset method is to press and hold the Power key for 32 seconds which is equivalent to removing the battery. This should result in your device booting up successfully.

    If it fails to start, however, verify you are not pressing any other keys such as Volume Up, Mute, or Volume Down while performing any of the reset methods listed above. If you use a case for your device you may want to remove it as it might be pressing a button inadvertently.

    And just for an extra measure, if needed:

    Safe Mode:

    The next step is placing your device into safe mode.

    When used, Safe Mode will disable any third party apps or games you have installed. As a result of this, should your device not exhibit the issue while in Safe Mode it’s safe to assume the issue is specific to an app or game you have installed.

    Press and hold the power key
    Tap and hold Power off when it appears
    When prompted, tap OK to reboot to Safe Mode

    To get out of Safe Mode, press and hold the power key followed by tapping Reboot.

    After testing, should your device not exhibit any issues, the next step is to remove recently installed applications one by one until the issue is resolved.
    11-18-16 05:53 PM
  3. IamLadyK's Avatar
    I also experience the overlapping emails from time to time, but not as bad as your screen shot. It appears to have started since the last update.

    Posted via CB10
    11-18-16 10:20 PM
  4. 2cats1dog's Avatar
    it happens all the time! But with messages which have the same subject line.
    On Z30, I had checked to link messages from the same conversation together, and I found it very useful. So I did the same on the Priv, but something is very different!.

    While trying to resolve a different issue, I discovered how to completely COMPLETELY erase deleted messages (uncheck syncing of all spam/junk/trash folders in IMAP) plus I also unchecked "link same subject messages" on the Priv ... so far it seems to resolve it.
    FF22 likes this.
    11-20-16 08:00 PM

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