1. armiduo's Avatar
    Wind STV-3, got update yesterday but it stuck at rebooting then I forced it to shut down.
    Then the update is gone. Still 5.1.1 and "Your system is up to date."
    Should I be waiting? Or clean some of the caches?
    05-04-16 11:00 AM
  2. armiduo's Avatar
    It's been a day 😔
    Attached Thumbnails Received Marshmallow update but lost it?-1462377829497.jpg  
    05-04-16 11:04 AM
  3. dietertong's Avatar
    Don't force shut it down next time. It will take a while.

    Then follow the instructions here

    BlackBerry PRIV appears to have frozen during reboot upon upgrade from Android 5.0 Lollipop to Android 6.0 Marshmallow
    armiduo and FF22 like this.
    05-04-16 11:11 AM
  4. armiduo's Avatar
    Don't force shut it down next time. It will take a while.

    Then follow the instructions here

    BlackBerry PRIV appears to have frozen during reboot upon upgrade from Android 5.0 Lollipop to Android 6.0 Marshmallow
    Thanks a lot! It works
    05-04-16 11:51 AM
  5. Pinot2015's Avatar
    Be patient it may show in "shutting off" for 25 minutes

    Posted from Priv
    05-04-16 12:30 PM
  6. FF22's Avatar
    Don't force shut it down next time. It will take a while.

    Then follow the instructions here

    BlackBerry PRIV appears to have frozen during reboot upon upgrade from Android 5.0 Lollipop to Android 6.0 Marshmallow
    Just one word of caution - if the failure is not related to upgrading from Lollipop to MM, then do not try that "framework" procedure. I unfortunately used it to see if it would help my Verizon Priv merely get the Security Update. It created a Playstore RH-01 error that would not allow me to get into the Playstore. I had to delete the Google Account and then re-add it. A rather frustrating hour.

    Here's my thread about the potential problem:

    http://forums.crackberry.com/blackbe.../#post12416632
    05-04-16 12:42 PM
  7. diruocco's Avatar
    That actually worked thanks

    Posted via the CrackBerry App for Android
    05-04-16 01:12 PM
  8. laid-back's Avatar
    you don't use it, you lose it. that's my addition to the conversation.
    05-04-16 01:14 PM

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