[Marc_Ase]

Good morning. I recently bought an factory unlocked Priv and plan on using it on T-Mobile. It currently runs lollipop 5.1.1. I went to check system updates and it shows there is an update available and gives me the option to download it. When I try to download, it will go all the way to the end and then say "verification failed". Anyone know the reason for this? If so, can you please help. I want to get my security updates and my marshmallow update. Help!

[Mirko935]

Perhaps the download got interrupted or something. I'd try again and if it doesn't help you can update it manually using your PC with an Autoloader: http://forums.crackberry.com/blackbe...aders-1065667/

[FF22]

Good morning. I recently bought an factory unlocked Priv and plan on using it on T-Mobile. It currently runs lollipop 5.1.1. I went to check system updates and it shows there is an update available and gives me the option to download it. When I try to download, it will go all the way to the end and then say "verification failed". Anyone know the reason for this? If so, can you please help. I want to get my security updates and my marshmallow update. Help!

I got a ShopBB in Oct and did not run into that problem updating it to MM using wifi. I'm using it on T-mob (at the moment). Have you tried a few times and failed? Is your wifi good?

As suggested, an Autoloader could help and while they are "destructive" at the point, you really should not lose a bunch of settings or data.

[chuckiev79]

I had this happen with February update. Rebooted same message. I had to clear data of Google services and then reboot.

[dom7]

I got the same issue. I shouldn't be getting this. It's brand new

[dom7]

I had this happen with February update. Rebooted same message. I had to clear data of Google services and then reboot.

What do you mean "you had to clear data of Google Services"?

[andgui]

I have the same message verification failed, anyone know what's going on and how to solve that

[chuckiev79]

I cleared Google services in apps under settings to clear failed attempt and manually checked for update again and it went fine then. Dunno what the problem was but I remembered I used this method to get a Beta build again after I interrupted it the first time and it failed.

[jetstreamblue]

Same problem out of the box with a brand new Priv direct from BlackBerry. Nothing I could do would let it update, I tried restarting, clearing Google Services, etc. In the end just gave up and used the autoloader.