[nrkbb]

After the last update on VZW, my phone has randomly turned off a few times at night. Phone was plugged in charging during these occurrences.

The other day I noticed my phone didn't charge overnight but phone was still on. When I charged it in another room, it charged and I thought my daughter may have accidentally pulled the charger. But today, my phone is not charging either. In fact, while the charging symbol is on, the charge actually decreases. Tested the charger on my tablet and it works fine. I have turned off my phone and letting it charge to see if it helps.

Has anyone else had this problem?

[Dunt Dunt Dunt]

Might try a Factory Reset of the software and see if that fixes it. Update on Android haven't been very seamless for me, always some quirky bug that shows up.

If it still happens, I'd go ahead and do a warranty replacement.

[FF22]

After the last update on VZW, my phone has randomly turned off a few times at night. Phone was plugged in charging during these occurrences.

The other day I noticed my phone didn't charge overnight but phone was still on. When I charged it in another room, it charged and I thought my daughter may have accidentally pulled the charger. But today, my phone is not charging either. In fact, while the charging symbol is on, the charge actually decreases. Tested the charger on my tablet and it works fine. I have turned off my phone and letting it charge to see if it helps.

Has anyone else had this problem?

Check what might be using the battery (main settings, battery).

Before a factory reset try one of the reboot methods

From BB blog: How to reset PRIV by BlackBerry | Inside BlackBerry Help Blog

Three restart/reboot methods

The first method, which should be used 99.9% of the time when you want to reboot your device, is using the Reboot option that appears after pressing the Power key.

Press and hold the Power key for 3 seconds
Select Reboot from the menu that is presented

The second reset method should be used if pressing the Power key does not produce the menu with Power Off and Restart. For example, if an app or game you are using won’t close, use this option to restart your device.

Press and hold the Power key for 12 seconds

Third method: Should your device fail to respond, the final reset method is to press and hold the Power key for 32 seconds which is equivalent to removing the battery. This should result in your device booting up successfully.

If it fails to start, however, verify you are not pressing any other keys such as Volume Up, Mute, or Volume Down while performing any of the reset methods listed above. If you use a case for your device you may want to remove it as it might be pressing a button inadvertently.

And just for an extra measure, if needed:

Safe Mode:

The next step is placing your device into safe mode.

When used, Safe Mode will disable any third party apps or games you have installed. As a result of this, should your device not exhibit the issue while in Safe Mode it’s safe to assume the issue is specific to an app or game you have installed. Safe Mode may also remove apps and/or widgets from your various home screens when you go back to Normal.

Press and hold the power key
Tap and hold Power off (that is Press/Hold the Power Off prompt line) when it appears
When prompted, tap OK to reboot to Safe Mode

To get out of Safe Mode, press and hold the power key followed by tapping Reboot.

After testing, should your device not exhibit any issues, the next step is to remove recently installed applications one by one until the issue is resolved.