03-23-17 10:23 AM
40 12
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  1. ToniCipriani's Avatar
    Total reboot or turning off/on the BT from the Phone?

    AS I have experienced, this only happens to me once (and only for a short period of time) usually stuttering enough for the device to skip the entire song it is playing and then move on.

    The more interesting this is that it happens all the time on my Dodge, but never has happed on my GF's 2016 Toyota Rav4 Hybrid - wonder if its the head unit of the BT in the car??
    Cycle didn't fix it, but a full 32-second reboot. That's my go to fix for random issues.
    zephyr613 likes this.
    01-04-17 10:02 AM
  2. zephyr613's Avatar
    Cycle didn't fix it, but a full 32-second reboot. That's my go to fix for random issues.
    Thank you kindly
    01-04-17 10:05 AM
  3. FF22's Avatar
    Total reboot or turning off/on the BT from the Phone?

    AS I have experienced, this only happens to me once (and only for a short period of time) usually stuttering enough for the device to skip the entire song it is playing and then move on.

    The more interesting this is that it happens all the time on my Dodge, but never has happed on my GF's 2016 Toyota Rav4 Hybrid - wonder if its the head unit of the BT in the car??
    Or some other interference with the BT radio signals? It would be nice if they identified where the BT antennas are located in the vehicle.
    01-04-17 12:05 PM
  4. robin ottawa's Avatar
    It's bizarre. Something is playing fine on BT and when you go to the lock screen it stutters. When logged it, it no longer stutters.

    Someone said (above) that BB thinks it is a CPU load problem. That is obviously true, but what are they doing to do about it?

    Thanks. Nice to be back with BB.

    Robin
    02-01-17 05:18 PM
  5. robin ottawa's Avatar
    I've had a ticket open with blackberry via the support department for months. It's been escalated for investigation and they have told me it's a cpu load issue.

    The more that report this the sooner this gets fixed.

    I'm at the point I am going to switch off this device.
    I'm no longer under warrantee so no sense in reporting it I assume.
    02-01-17 05:21 PM
  6. FF22's Avatar
    I'm no longer under warrantee so no sense in reporting it I assume.
    Well, I would not pay to call them on the phone but if you can log it via twitter or their other help modes, it might help them realize it is a more widespread issue and a fix might help you, too.
    robin ottawa likes this.
    02-01-17 05:30 PM
  7. cbosdell's Avatar
    I think you guys are right it's some kind of CPU load issue. If I am not using the phone and have the screen off there is no stuttering but as soon as I turn the screen on it starts. Still incredibly frustrating.
    02-02-17 03:52 PM
  8. wesleygan's Avatar
    Hello fellow Priv users, I've been following the issue for quite some time now since i have updated my Priv to marshmallow and suffered horrendous bluetooth connection to my car audio. I've been trying after each updates to see if it is fixed and it seems the latest one (5th Feb) had fixed the issue. (for me, at least)
    Other things i notice include:
    1. Faster connecting time to my car headunit
    2. No stuttering when streaming music using Spotify on my Priv to the car audio
    The connection also connects fairly swift.
    I have tried by rebooting multiple times to confirm this.
    The HU is an Isuzu Dmax truck HU.
    Previous software build AAH995, latest AAJ043
    Hope this helps, do share if you also experience smooth music now !
    Priv Bluetooth Stuttering-screenshot_20170119-142216.jpg
    Priv Bluetooth Stuttering-screenshot_20170206-175239.jpg
    FF22 likes this.
    02-06-17 04:02 AM
  9. FF22's Avatar
    Hello fellow Priv users, I've been following the issue for quite some time now since i have updated my Priv to marshmallow and suffered horrendous bluetooth connection to my car audio. I've been trying after each updates to see if it is fixed and it seems the latest one (5th Feb) had fixed the issue. (for me, at least)
    Other things i notice include:
    1. Faster connecting time to my car headunit
    2. No stuttering when streaming music using Spotify on my Priv to the car audio
    The connection also connects fairly swift.
    I have tried by rebooting multiple times to confirm this.
    The HU is an Isuzu Dmax truck HU.
    Previous software build AAH995, latest AAJ043
    Hope this helps, do share if you also experience smooth music now !
    WELCOME to Crackberry and thanks for sharing your results from the latest update.
    02-06-17 09:15 AM
  10. cbosdell's Avatar
    Unfortunately I'm still having the same issues with Bluetooth even after the February update. So frustrating.
    02-06-17 11:25 PM
  11. mschmiechen's Avatar
    I also noticed a much quicker connection time to known devices. Stuttering which i always experienced in the past is gone for me. There has been definitely a change with the new update
    02-07-17 01:28 PM
  12. rickkel's Avatar
    Us Verizon Priv users have to wait a bit to get our update; I do hope it will help my stuttering problems with Bluetooth. Waiting...waiting....
    02-07-17 04:27 PM
  13. robin ottawa's Avatar
    Unfortunately I'm still having the same issues with Bluetooth even after the February update. So frustrating.
    I went a few days without problems, and thought it was either the update OR keeping my BB flip case off, so that if the flap flapped, it wouldn't wake the phone and cause the problem.

    But for two days, without the flip case, it's been stuttering again and this time I cannot see any correlation with anything. I have to assume there are occasional demands on the CPU, even it just from the podcaster that is playing, and that distracts the CPU from controlling the BT signal.

    But does it really make sense for a security patch to improve non-security issues?
    02-07-17 04:48 PM
  14. rickkel's Avatar
    I just got the March update on my Verizon Priv and I am STILL getting the stuttering on Bluetooth. I am really upset about this because the tech at BlackBerry support said that they figured out what the problem was and were going to correct this in an upcoming update. So far the February and March one did not fix it. I can't believe this is happening. My $190 JBL XTreme speaker is basically useless to me unless I want to connect it via a cord. Sigh.
    03-19-17 05:14 PM
  15. robin ottawa's Avatar
    Maybe they meant OS update and not security update? That would be Nougat now I guess.

    But, data point, I just switched my sim to a Nexus 6 for the day and, voila, breakup in signal to my BT headset! Just like with my Priv. This is a new-ish ~$100 Plantronics Edge.

    That is the problem with these kinds of problems. It's difficult to pin the blame on one thing.
    03-23-17 10:23 AM
40 12

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