1. MarioTunes's Avatar
    Hello,
    During PRIV activation I have got following error at the end "unknown error 10001".
    Any help?
    Thank you
    11-24-16 02:16 PM
  2. andy957's Avatar
    11-24-16 08:28 PM
  3. MarioTunes's Avatar
    I know how to use Google So far not my case. I have opened case with RIM, will post result here.
    11-24-16 10:48 PM
  4. andy957's Avatar
    I know how to use Google So far not my case. I have opened case with RIM, will post result here.
    Check some of the hits in the LMGTFY results.
    11-24-16 10:53 PM
  5. DenverRalphy's Avatar
    Hello,
    During PRIV activation I have got following error at the end "unknown error 10001".
    Any help?
    Thank you
    Was your device purchased from a retailer as a virgin device? Was it previously used as a company device?

    Typically, a 10001 error code is a "hrrmmmm... something went wrong and can't identify why". Generically labeled as an "incompatibility problem". The aforementioned "recommendation" to Google it is less than useful as it doesn't provide any actual helpful information. So we'll need some more information from you to detail/troubleshoot the problem.
    Last edited by DenverRalphy; 11-26-16 at 03:35 PM.
    11-26-16 03:12 PM
  6. MarioTunes's Avatar
    Hello,
    Case with RIM support has been opened and they have found that it is duplicate record in DB. They said that they have more than one case with same issue.
    We are waiting for reply from them, it probably will be a script or hot-fix.
    Thank you
    FF22 and andy957 like this.
    11-28-16 01:52 PM

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