[chrisk_5]

My phone started having issues yesterday with nobody hearing me on a call.

I ran the Virtual Expert and is gives a fail on the primary mic audio.

I can use speaker for the call but not direct.

give me the bad news, is it done or what can I do?

[FF22]

My phone started having issues yesterday with nobody hearing me on a call.

I ran the Virtual Expert and is gives a fail on the primary mic audio.

I can use speaker for the call but not direct.

give me the bad news, is it done or what can I do?

Probably hardware but it might be possible something installed is causing the problem.

From BB blog: How to reset PRIV by BlackBerry | Inside BlackBerry Help Blog

Three restart/reboot methods

The first method, which should be used 99.9% of the time when you want to reboot your device, is using the Reboot option that appears after pressing the Power key.

Press and hold the Power key for 3 seconds
Select Reboot from the menu that is presented

The second reset method should be used if pressing the Power key does not produce the menu with Power Off and Restart. For example, if an app or game you are using won’t close, use this option to restart your device.

Press and hold the Power key for 12 seconds

Third method: Should your device fail to respond, the final reset method is to press and hold the Power key for 32 seconds which is equivalent to removing the battery. This should result in your device booting up successfully.

If it fails to start, however, verify you are not pressing any other keys such as Volume Up, Mute, or Volume Down while performing any of the reset methods listed above. If you use a case for your device you may want to remove it as it might be pressing a button inadvertently.

And just for an extra measure, if needed:

Safe Mode:

The next step is placing your device into safe mode.

When used, Safe Mode will disable any third party apps or games you have installed. As a result of this, should your device not exhibit the issue while in Safe Mode it’s safe to assume the issue is specific to an app or game you have installed. Safe Mode may also remove apps and/or widgets from your various home screens when you go back to Normal.

Press and hold the power key
Tap and hold Power off (that is Press/Hold the Power Off prompt line) when it appears
When prompted, tap OK to reboot to Safe Mode

To get out of Safe Mode, press and hold the power key followed by tapping Reboot.

After testing, should your device not exhibit any issues, the next step is to remove recently installed applications one by one until the issue is resolved.

[Mirko935]

If it's a hardware fault and you're no longer under warranty, the mic replacement is actually only 2.36 $: https://www.etradesupply.com/blackbe...placement.html
Unfortunately, shipping from this shop isn't exactly cheap. Perhaps you would be able to find it elsewhere.

As for the repair, this should help if you'd want to do it yourself:

[chrisk_5]

Thanks all

[dbollman423]

I would check to see if you inadvertently pressed the mute button.

Posted via CB10