[Henrik Larsen2]

Hi,
Since the November software update I have had this issue with my Priv:
When I charge it, the screen changes into multi color resulting in no real charging at all.
If I click the on/off botton top left, the phone charges as normally with a black screen.

What is going on?
How do I turn it off?

BR HL

[FF22]

Hi,
Since the November software update I have had this issue with my Priv:
When I charge it, the screen changes into multi color resulting in no real charging at all.
If I click the on/off botton top left, the phone charges as normally with a black screen.

What is going on?
How do I turn it off?

BR HL

It might be a hardware problem or maybe it just needs a reset.

From BB blog: How to reset PRIV by BlackBerry | Inside BlackBerry Help Blog

Three restart/reboot methods

The first method, which should be used 99.9% of the time when you want to reboot your device, is using the Reboot option that appears after pressing the Power key.

Press and hold the Power key for 3 seconds
Select Reboot from the menu that is presented

The second reset method should be used if pressing the Power key does not produce the menu with Power Off and Restart. For example, if an app or game you are using won’t close, use this option to restart your device.

Press and hold the Power key for 12 seconds

Third method: Should your device fail to respond, the final reset method is to press and hold the Power key for 32 seconds which is equivalent to removing the battery. This should result in your device booting up successfully.

If it fails to start, however, verify you are not pressing any other keys such as Volume Up, Mute, or Volume Down while performing any of the reset methods listed above. If you use a case for your device you may want to remove it as it might be pressing a button inadvertently.

And just for an extra measure, if needed:

Safe Mode:

The next step is placing your device into safe mode.

When used, Safe Mode will disable any third party apps or games you have installed. As a result of this, should your device not exhibit the issue while in Safe Mode it’s safe to assume the issue is specific to an app or game you have installed. Safe Mode may also remove apps and/or widgets from your various home screens when you go back to Normal.

Press and hold the power key
Tap and hold Power off (that is Press/Hold the Power Off prompt line) when it appears
When prompted, tap OK to reboot to Safe Mode

To get out of Safe Mode, press and hold the power key followed by tapping Reboot.

After testing, should your device not exhibit any issues, the next step is to remove recently installed applications one by one until the issue is resolved.

[Rico4you]

Hi,
Since the November software update I have had this issue with my Priv:
When I charge it, the screen changes into multi color resulting in no real charging at all.
If I click the on/off botton top left, the phone charges as normally with a black screen.

What is going on?
How do I turn it off?

BR HL

Hello by any chance..go to settings, dipslay and check that Daydream is toggled off.


Posted via CB10

[erose75]

Hello by any chance..go to settings, dipslay and check that Daydream is toggled off.


Posted via CB10

This. Sounds like you have daydream on with the multi color screen option for the daydream screensaver.