[intravino]

Hello,

My microphone is always muted during a phone call. The Icon on the screen shows it's muted. The microphone works because I call record with it but during a call it's always muted.

I deleted some apps that used the microphone but nothing helped.

Did someone every had the same problem ?

Thanks,

Intravino

[FF22]

Are you accidentally pressing the middle button on the volume side of the phone?

Maybe the call recording program is part of the problem?

From BB blog: How to reset PRIV by BlackBerry | Inside BlackBerry Help Blog

Three restart/reboot methods

The first method, which should be used 99.9% of the time when you want to reboot your device, is using the Reboot option that appears after pressing the Power key.

Press and hold the Power key for 3 seconds
Select Reboot from the menu that is presented

The second reset method should be used if pressing the Power key does not produce the menu with Power Off and Restart. For example, if an app or game you are using won�t close, use this option to restart your device.

Press and hold the Power key for 12 seconds

Third method: Should your device fail to respond, the final reset method is to press and hold the Power key for 32 seconds which is equivalent to removing the battery. This should result in your device booting up successfully.

If it fails to start, however, verify you are not pressing any other keys such as Volume Up, Mute, or Volume Down while performing any of the reset methods listed above. If you use a case for your device you may want to remove it as it might be pressing a button inadvertently.

And just for an extra measure, if needed:

Safe Mode:

The next step is placing your device into safe mode.

When used, Safe Mode will disable any third party apps or games you have installed. As a result of this, should your device not exhibit the issue while in Safe Mode it�s safe to assume the issue is specific to an app or game you have installed.

Press and hold the power key
Tap and hold Power off when it appears
When prompted, tap OK to reboot to Safe Mode

To get out of Safe Mode, press and hold the power key followed by tapping Reboot.

After testing, should your device not exhibit any issues, the next step is to remove recently installed applications one by one until the issue is resolved.

[Cong Tuan Nguyen]

I believe the reset should do the trick. I once had the same problem and had to reset the device for the microphone to function normal again

[intravino]

I tried all of the methods and it works now.

Funny thing that the mute icon indicates that the mute is on even when off.


Thanks Guys,

[Cong Tuan Nguyen]

Could you try the Blackberry Virtual Helper?

See if it warn about anything