1. FeitaInc's Avatar

    as the title indicates, installing the March update left me with a bricked phone. it may be a freak accident, but the last time I saw anything other than a black screen was as the update was installing. Now I'm left with a device with a blinking blue LED, that blinks in different sequences depending on what buttons I'm pressing down.

    I've tried talking to BlackBerryHelp on twitter, which unfortunately has gotten me nowhere. although they appear to have a genuine interest in helping me, they appear to be in a hurry to respond. a typical back and forth is:


    me: the phone is of, refuses to boot, and won't go into fastboot mode.

    BBHelp: have you tried fastboot mode to reload the software?

    me: ..? pray tell.. did you even read my last message?


    any and all tips will be much appreciated. I am so tired of my passport, and spending money on a new phone a couple of weeks before the KEYone is launching seems a little redundant.

    (btw the phone is out of warranty)
    03-19-17 03:29 PM
  2. bluesqueen23's Avatar
    Hold the volume down button & power button for 32 seconds or until you see the Blackberry symbol. Reboot into safe mode then follow same sequence and reboot into normal mode.
    yyz321 likes this.
    03-19-17 03:38 PM
  3. FeitaInc's Avatar

    so should probably have listed the things I've tried:

    held down the power button 1 sec - 10 min
    held down power + volume up for 1 sec - 2 min
    held down power + volume down for 1 sec - 2 min
    held down power + volume up + volume down + mute button for 1 sec - 2 min

    where 2 min means >> 32 sec.

    have also tried to connect it to a Mac, but to no avail.
    03-19-17 03:55 PM
  4. bluesqueen23's Avatar
    Were you connected to WiFi when you updated the phone? The first Priv I had was bricked due to it not being connected to WiFi while updating. I panicked and took it to Verizon store and we booted it into safe mode and then regular mode. It was the only thing that helped. I later sold it and went back to iPhone. Now, I have a Priv and an iPhone. Other than rebooting into safe mode, I don't know what to tell you to fix it. You may have to re-download the software. Should be info in stickies on that or maybe FF2 can chime in?
    FeitaInc likes this.
    03-19-17 04:47 PM
  5. FeitaInc's Avatar
    Unfortunately it was not connected to WiFi, so that may have been what went wrong for me as well.

    How did you boot in into safe mode?

    And do you remember if the LED flashed blue?

    Posted via CB10
    03-19-17 04:53 PM
  6. berry1977's Avatar
    Enter Safe Mode on the Priv

    Probably need to flush the Rom, common droid problem.
    Last edited by berry1977; 03-19-17 at 09:41 PM.
    bluesqueen23 likes this.
    03-19-17 05:11 PM
  7. Heavens1's Avatar
    I only use telco data to update my priv, for all updates, that is security patch, and apps.

    I don't have any problems. I appreciate others may have issues ....
    03-19-17 08:18 PM
  8. FF22's Avatar
    When entering Safe Mode, I personally find the instruction somewhat confusing. You are pressing and holding on the "Power Off" prompt. That is the text on the screen.

    Fast Boot just in case it is needed again:

    if your phone is comppletely dead .. hold on the power and vol down button for 2 min or less. it will boot in and give u 4 options.. select second one which is boot into fast boot .. then after selecting 2nd option presss power button to ok it .. it will still take you to same screen. now select 1st option. and voila ..your phone will be up and running.. im sure its a software issue bb has.

    Are you not getting into Fast Boot mode?

    When I bricked on using an Autoloader, it took me about 5 tries to get into Fast Boot.

    Good luck.
    FeitaInc likes this.
    03-19-17 08:39 PM
  9. FeitaInc's Avatar
    Are you not getting into Fast Boot mode?

    When I bricked on using an Autoloader, it took me about 5 tries to get into Fast Boot.

    Good luck.
    my problem is that the only effect holding down any button (or combinations of buttons, is that the sequence the LED flashes in changes, but it does not boot.
    03-20-17 08:40 AM

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