1. mhdnehme's Avatar
    i forget my priv device screen lock password.... i cant reset my phone or reset password

    can any help plzzzzzzzz???????????????/
    10-26-16 07:16 AM
  2. Aaron Alasa's Avatar
    If you created a password for your BlackBerry and you forget it (or mistakenly entered something you didn't want when you created it), nobody, including BlackBerry or the most advanced computer technician in the world, can retrieve it for you. *That's part of BlackBerry's security. *You'll have to enter an incorrect one ten times in a row and erase all your data then start fresh. *I only hope you've done a data backup first.
    So sorry bro

    Posted via CB10
    10-26-16 07:34 AM
  3. SCBoch's Avatar
    i forget my priv device screen lock password.... i cant reset my phone or reset password

    can any help plzzzzzzzz???????????????/
    How do you forget your screen lock password? You need to unlock your phone each time you use it!

    Seems a bit fishy to me...
    10-26-16 07:37 AM
  4. werkregen's Avatar
    How do you forget your screen lock password? You need to unlock your phone each time you use it!

    Seems a bit fishy to me...
    2 hours old account. Sounds legit.
    10-26-16 08:11 AM
  5. FF22's Avatar
    As mentioned, if entered wrong about ten times and having to try typing BLACKBERRY, it should wipe. Then you need to reestablish your google credentials.
    10-26-16 09:00 AM
  6. ihearlivepplz's Avatar
    As mentioned, if entered wrong about ten times and having to try typing BLACKBERRY, it should wipe. Then you need to reestablish your google credentials.
    And what if, like me, he also turned that off.
    10-26-16 09:31 AM
  7. FF22's Avatar
    And what if, like me, he also turned that off.
    Could you explain in more detail what you mean? What did you turn off? Oh, Main Settings, Security, "Automatically Wipe 10 times" Hmmm. Actually, I don't know. Maybe you can keep trying forever! I'm not sure how you go about fixing it if you never remember the password. Maybe Safe Mode or....

    From BB blog: How to reset PRIV by BlackBerry | Inside BlackBerry Help Blog

    Three restart/reboot methods

    The first method, which should be used 99.9% of the time when you want to reboot your device, is using the Reboot option that appears after pressing the Power key.

    Press and hold the Power key for 3 seconds
    Select Reboot from the menu that is presented

    The second reset method should be used if pressing the Power key does not produce the menu with Power Off and Restart. For example, if an app or game you are using won’t close, use this option to restart your device.

    Press and hold the Power key for 12 seconds

    Third method: Should your device fail to respond, the final reset method is to press and hold the Power key for 32 seconds which is equivalent to removing the battery. This should result in your device booting up successfully.

    If it fails to start, however, verify you are not pressing any other keys such as Volume Up, Mute, or Volume Down while performing any of the reset methods listed above. If you use a case for your device you may want to remove it as it might be pressing a button inadvertently.

    And just for an extra measure, if needed:

    Safe Mode:

    The next step is placing your device into safe mode.

    When used, Safe Mode will disable any third party apps or games you have installed. As a result of this, should your device not exhibit the issue while in Safe Mode it’s safe to assume the issue is specific to an app or game you have installed. Safe Mode may also remove apps and/or widgets from your various home screens when you go back to Normal.

    Press and hold the power key
    Tap and hold Power off (that is Press/Hold the Power Off prompt line) when it appears
    When prompted, tap OK to reboot to Safe Mode

    To get out of Safe Mode, press and hold the power key followed by tapping Reboot.

    After testing, should your device not exhibit any issues, the next step is to remove recently installed applications one by one until the issue is resolved.
    10-26-16 11:21 AM
  8. ihearlivepplz's Avatar
    ^^ Well hopefully he doesn't have to go through that. On my s6 in the case of a forgotten password for my lock screen I'd be able to login with my Google account instead.
    10-27-16 12:14 AM

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