12-15-15 12:06 AM
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  1. Shrekmachine's Avatar
    Shrekmachine
    Hi,
    my Hub is frozen. Only new Text messages are displayed but stay (in unread mode) then even if deleted. Other accounts are not updated.
    Reboot, and todays updates (except Hub which is not available yet)( did not help.
    Any suggestions/solutions?
    Thanks in advance.
    12-14-15 12:40 PM
  2. Bla1ze's Avatar
    Bla1ze
    CB OG
    Wipe it. Start fresh with the newest updates and OS.
    12-14-15 12:44 PM
  3. sledhead1's Avatar
    sledhead1
    Wipe what? The whole phone? I just installed the updated blackberry services and my hub quit working on gmail and shaw accounts. Tried removing and adding accounts and the updated bb services. I cant figure out how to remove the hub.
    12-14-15 02:43 PM
  4. Shrekmachine's Avatar
    Shrekmachine
    You mean the whole device or only the Hub?
    12-14-15 02:44 PM
  5. Warlack's Avatar
    Warlack
    Try rebooting? Power button, both volume buttons........................................... .......release when it boots up again.

    Factory reset if this did not help.

    Posted via the CrackBerry App for Android
    12-14-15 02:47 PM
  6. Shrekmachine's Avatar
    Shrekmachine
    deactivated hub. cleared app cache, rebootet, activated. Same issue
    12-14-15 02:56 PM
  7. Shrekmachine's Avatar
    Shrekmachine
    Hub frozen since 24hours.-2015-12-14-20.57.57.jpg
    12-14-15 03:00 PM
  8. Shrekmachine's Avatar
    Shrekmachine
    Originally Posted by Warlack
    Try rebooting? Power button, both volume buttons........................................... .......release when it boots up again.

    Factory reset if this did not help.

    Posted via the CrackBerry App for Android
    Power Button should be enough to reboot according to manual. Right?
    Honestly I'm not ready to wipe the device. I have it for 48 hours now. And what happens after the next text message?
    Most of the time wiping is the brute, "spent again 6 hours to personalize" and then "Oh, didn't help. try something else".
    Wiping is last resort, not inital step to me
    12-14-15 03:04 PM
  9. c_bryant34's Avatar
    c_bryant34
    Originally Posted by Shrekmachine
    Power Button should be enough to reboot according to manual. Right?
    Honestly I'm not ready to wipe the device. I have it for 48 hours now. And what happens after the next text message?
    Most of the time wiping is the brute, "spent again 6 hours to personalize" and then "Oh, didn't help. try something else".
    Wiping is last resort, not inital step to me
    Did you clear data or just the cache? Make sure you clear all data for both blackberry services and Hub. Unfortunately some users may need to do this if their hub was in a bad state before the update
    Shrekmachine likes this.
    12-14-15 08:02 PM
  10. Shrekmachine's Avatar
    Shrekmachine
    Did not decachify BB Services before.
    This tip is the solution.
    1. stop Hub
    2. Decachify data and cache of apps "Blackberry Hub" AND "Blackberry Services"
    3. Rebootet immediately the device (Holding Power button 10 seconds until BB Logo shows up)


    THANKS c_bryant34
    12-15-15 12:06 AM
« When should Hub/Apps be on the store for update? | Has anyone tried Square Register with the Priv? »

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