1. RPCBlackberry's Avatar
    I took my phone off the charger and it looked different (the clock was at the very top and notifications were different too). I realized after tapping a notification that it somehow thought the BB Cover was on it (the flip case with the window that BB sells) because it told me to open the cover to see the notification. I don't have that case by the way, so not sure why the phone thought it was in that case? Anyway, I held down the two buttons to do a restart thinking that it would take me back to regular screen view and instead it took be to a boot screen (see pic); so how do I get out of here without rebooting? I don't want to reboot (will that erase everything); I just want to restart? It's been on this screen for 10 minutes now.

    HELP! ... stuck on boot mode screen-boot-mode.jpg
    01-24-16 11:36 AM
  2. Uzi's Avatar
    Just reboot it ,won't erase anything hold down power button for 15 sec
    Thud Hardsmack likes this.
    01-24-16 12:15 PM
  3. RPCBlackberry's Avatar
    Thank you!!!
    Thud Hardsmack likes this.
    01-24-16 12:22 PM
  4. n8titus's Avatar
    I have this problem too, but when I reboot it just goes right back to this screen! what do I do?
    06-10-16 05:27 AM
  5. FF22's Avatar
    From BB blog: How to reset PRIV by BlackBerry | Inside BlackBerry Help Blog

    Three restart/reboot methods

    The first method, which should be used 99.9% of the time when you want to reboot your device, is using the Reboot option that appears after pressing the Power key.

    Press and hold the Power key for 3 seconds
    Select Reboot from the menu that is presented

    The second reset method should be used if pressing the Power key does not produce the menu with Power Off and Restart. For example, if an app or game you are using won’t close, use this option to restart your device.

    Press and hold the Power key for 12 seconds

    Third method: Should your device fail to respond, the final reset method is to press and hold the Power key for 32 seconds which is equivalent to removing the battery. This should result in your device booting up successfully.

    If it fails to start, however, verify you are not pressing any other keys such as Volume Up, Mute, or Volume Down while performing any of the reset methods listed above. If you use a case for your device you may want to remove it as it might be pressing a button inadvertently.

    And just for an extra measure, if needed:

    Safe Mode:

    The next step is placing your device into safe mode.

    When used, Safe Mode will disable any third party apps or games you have installed. As a result of this, should your device not exhibit the issue while in Safe Mode it’s safe to assume the issue is specific to an app or game you have installed.

    Press and hold the power key
    Tap and hold Power off when it appears
    When prompted, tap OK to reboot to Safe Mode

    To get out of Safe Mode, press and hold the power key followed by tapping Reboot.

    After testing, should your device not exhibit any issues, the next step is to remove recently installed applications one by one until the issue is resolved.
    06-10-16 08:05 AM
  6. Michael J Duffy's Avatar
    Thank you for the advice! I just had the same issue.
    11-24-17 11:43 AM

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