1. LoveLifeDrunk's Avatar
    Hey ! I was watching videos on youtube with my Priv then tried to come back to the main screen by touching the circle and my screen froze off. Now it doesn't respond no matter how many times I touch it. I hold on the power button the reboot but then when it asks me "power off or reboot" I CAN'T CLICK !
    So I'm stuck here.

    Does anyone here know what I can do ?
    12-24-15 08:58 AM
  2. Wezard's Avatar
    Press and hold the power button for about 40 seconds
    Sigewif likes this.
    12-24-15 09:14 AM
  3. LoveLifeDrunk's Avatar
    Thanks it did reboot, let's just hope it can be touchy again
    12-24-15 09:21 AM
  4. LoveLifeDrunk's Avatar
    It worked ! Thanks for the trick I just can't believe it's not written anywhere that you can reboot it that way
    12-24-15 09:22 AM
  5. Wezard's Avatar
    It is written down, in the BB customer tech service book, the Priv book, page 7,456, about halfway down
    12-24-15 09:33 AM
  6. Essoo's Avatar
    I always touchy my priv

    Posted via the CrackBerry App for Android
    12-24-15 09:41 AM
  7. NickMcBride's Avatar
    I always touchy my priv

    Posted via the CrackBerry App for Android
    Haha good one

    Posted via CB10
    12-24-15 09:44 AM
  8. Sigewif's Avatar
    Press and hold the power button for about 40 seconds
    Thank you so much for this tip! The same thing happened to me but it was working fine and then I put it in my pouch case that I bought recently, the one that has a magnetic clasp. Then the next time I got it out the screen was frozen. Holding the power button down until it rebooted fixed it like a charm. Whew! I wondered if the pouch might have had something to do with it because it darkens the screen when I slide it into the pouch.
    01-30-16 04:12 PM

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