[Pilot_Joel]

Any ideas? Anybody else?

[ce71]

Any ideas? Anybody else?

Want me to send you one?

[Big Kiwini]

I have two emails. Pop and imap. Having issues today on both. Seem worse on the pop acct. Sporadic receiving and sending is worse. Sets there forever with the clock emblem. My Hub updated yesterday.

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[Frank Sultana]

I feel for you. I keep cycling through these same problems and have spent hours on the phone with BB. They are no help. All they suggest is factory reset, which I have done twice. So much wasted time. I'm looking for an alternative to the HUB App

[ce71]

Any ideas? Anybody else?

Have you tried clearing the data/cache of BlackBerry Services and Hub.... restarting phone... then re-adding accounts?

[Carjackd]

Ok I have your fix. I ended up with the same issue and ended up at tier 2 tech support . Setting/apps/hub/ clear all data , settings /apps/ BlackBerry services clear all data

Settings/apps/hub/uninstall updates

Settings/apps/ BlackBerry Services uninstall updates

Reboot

Google play store re add your hub and BlackBerry services , set up your email again.

BlackBerry services and the hub work hand in hand.

I did this and I was good to go. Basically your update was corrupt.

Special thx to Maisa at BlackBerry Tier 2 tech support who helped me and got me through it. She was an absolute pleasure to work with.

[Carjackd]

Have you tried clearing the data/cache of BlackBerry Services and Hub.... restarting phone... then re-adding accounts?

You're on to it but the app update is corrupt , however you could try this first but I will tell you it didn't work for me

[Big Kiwini]

After third reboot today. Am able to send test email and reply between both emails almost instantly. All on WiFi. Fixing to test 4g lte.

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[Carjackd]

After third reboot today. Am able to send test email and reply between both emails almost instantly. All on WiFi. Fixing to test 4g lte.

Posted via the CrackBerry App for Android

I would still remove the updates and reinstall

[Foreverup]

HIt the search function for the specific email. If it an exchange server that is the only way to see after the hub randomly stops

Posted via CB10

[treidnote]

Ok I have your fix. I ended up with the same issue and ended up at tier 2 tech support . Setting/apps/hub/ clear all data , settings /apps/ BlackBerry services clear all data

Settings/apps/hub/uninstall updates

Settings/apps/ BlackBerry Services uninstall updates

Reboot

Google play store re add your hub and BlackBerry services , set up your email again.

BlackBerry services and the hub work hand in hand.

I did this and I was good to go. Basically your update was corrupt

Just did as you recommended, and Hub is working again now. Thanks for posting!

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[Carjackd]

Just did as you recommended, and Hub is working again now. Thanks for posting!

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Glad I could help...I was super frustrated yesterday when it was happening to me

[Big Kiwini]

All working as of now. If the hub acts up tomorrow I will delete and reinstall. Thanks carjackd.

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[Carjackd]

All working as of now. If the hub acts up tomorrow I will delete and reinstall. Thanks carjackd.

Posted via the CrackBerry App for Android

If you're working your working...just keep an eye on your email...my issue started with huge delays receiving

[Pilot_Joel]

Ok I have your fix. I ended up with the same issue and ended up at tier 2 tech support . Setting/apps/hub/ clear all data , settings /apps/ BlackBerry services clear all data

Settings/apps/hub/uninstall updates

Settings/apps/ BlackBerry Services uninstall updates

Reboot

Google play store re add your hub and BlackBerry services , set up your email again.

BlackBerry services and the hub work hand in hand.

I did this and I was good to go. Basically your update was corrupt

Wow, this worked! Thank you

Posted via the CrackBerry App for Android

[steffcip]

Ok I have your fix. I ended up with the same issue and ended up at tier 2 tech support . Setting/apps/hub/ clear all data , settings /apps/ BlackBerry services clear all data

Settings/apps/hub/uninstall updates

Settings/apps/ BlackBerry Services uninstall updates

Reboot

Google play store re add your hub and BlackBerry services , set up your email again.

BlackBerry services and the hub work hand in hand.

I did this and I was good to go. Basically your update was corrupt

Thanks, I will try this. Email started to work fine just before the hub update (after few days not working) and after hub update and wipe I couldnt get it to receive new emails after it would download all 15k emails from 3 imap boxes
(even left overnight to do the indexing/whatever)
This is why I kept my priv unused (pre-order) for a month as email is very important for me

Posted via CB10

[Carjackd]

Wow, this worked! Thank you

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Anytime Joel. Again...glad you're up and running again.

[Brad28]

Ok I have your fix. I ended up with the same issue and ended up at tier 2 tech support . Setting/apps/hub/ clear all data , settings /apps/ BlackBerry services clear all data
Settings/apps/hub/uninstall updates
Settings/apps/ BlackBerry Services uninstall updates
Reboot
Google play store re add your hub and BlackBerry services , set up your email again.
BlackBerry services and the hub work hand in hand.
I did this and I was good to go. Basically your update was corrupt.
Special thx to Maisa at BlackBerry Tier tech support who helped me and got me through it. She was an absolute pleasure to work with.

Wow, this worked right away for me! My emails started flooding in right away after adding my email account. Whenever I tried re adding it before it took 1+ hrs to load everything. Hopefully this fixes it for good. If it does this really needs to be made into it's own thread with a Stick at the top of the Priv forum.
Thanks!

[Carjackd]

Glad you are moving again Brad! Even if you run into the issue again...at least you know how to fix it

[abdalla889]

Settings/apps/ BlackBerry Services uninstall updates

Thats greyout for me, it wont let me.

i've skipped this part, and did the rest ok, however problem persists.

[c_bryant34]

Thats greyout for me, it wont let me.

i've skipped this part, and did the rest ok, however problem persists.

Sounds like you've probably got an exchange account setup that is set as "admin" - remove the exchange account in Hub first, and then you should be able to do this.

[abdalla889]

Thanks, I ended up factory reset the device and issue was solved

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