1. JayPriv's Avatar
    Ever since the Jan 5 update my phone just shuts off when the battery reaches anywhere between 20-35% . I can be just browsing , watching YouTube, or even while I'm the middle of a phone call. Is there any sort of fix for this? Or has anyone experienced similar?
    01-21-17 02:32 PM
  2. FF22's Avatar
    Have you tried a reboot?

    From BB blog: How to reset PRIV by BlackBerry | Inside BlackBerry Help Blog

    Three restart/reboot methods

    The first method, which should be used 99.9% of the time when you want to reboot your device, is using the Reboot option that appears after pressing the Power key.

    Press and hold the Power key for 3 seconds
    Select Reboot from the menu that is presented

    The second reset method should be used if pressing the Power key does not produce the menu with Power Off and Restart. For example, if an app or game you are using won’t close, use this option to restart your device.

    Press and hold the Power key for 12 seconds

    Third method: Should your device fail to respond, the final reset method is to press and hold the Power key for 32 seconds which is equivalent to removing the battery. This should result in your device booting up successfully.

    If it fails to start, however, verify you are not pressing any other keys such as Volume Up, Mute, or Volume Down while performing any of the reset methods listed above. If you use a case for your device you may want to remove it as it might be pressing a button inadvertently.

    And just for an extra measure, if needed:

    Safe Mode:

    The next step is placing your device into safe mode.

    When used, Safe Mode will disable any third party apps or games you have installed. As a result of this, should your device not exhibit the issue while in Safe Mode it’s safe to assume the issue is specific to an app or game you have installed. Safe Mode may also remove apps and/or widgets from your various home screens when you go back to Normal.

    Press and hold the power key
    Tap and hold Power off (that is Press/Hold the Power Off prompt line) when it appears
    When prompted, tap OK to reboot to Safe Mode

    To get out of Safe Mode, press and hold the power key followed by tapping Reboot.

    After testing, should your device not exhibit any issues, the next step is to remove recently installed applications one by one until the issue is resolved.
    01-21-17 04:06 PM
  3. JayPriv's Avatar
    I've tried the 3 rebooting processes numerous rous times over the past several weeks and nothing . I tried safe mode and still the same thing . I downloaded a battery app and it appears my screen itself is taking up most of the juice.
    01-21-17 05:48 PM
  4. FF22's Avatar
    How bright do you keep the screen. It does use a lot of power. I usually keep my at about a quarter.
    01-22-17 12:55 AM
  5. JayPriv's Avatar
    Pretty much at its lowest setting, anyone else have any suggestions?
    01-22-17 01:35 AM
  6. buwee's Avatar
    Ever since the Jan 5 update my phone just shuts off when the battery reaches anywhere between 20-35% . I can be just browsing , watching YouTube, or even while I'm the middle of a phone call. Is there any sort of fix for this? Or has anyone experienced similar?
    Are you sure you not using an iPhone?...Just kidding - I hope you get it figured out cause that would suck.
    01-22-17 03:37 AM
  7. Shifty88's Avatar
    Batteries fail. If you're under warranty try getting a new unit.

    If that's not feasible then the only thing I can think of is to uninstalled apps in the reverse order of when you installed them. Maybe something you installed recently has been eating away at the battery.

    Any chance you have Facebook and / or Messenger installed?
    01-22-17 08:18 AM
  8. JayPriv's Avatar
    I should still be under warranty still I believe I purchased this phone in April /May of last year.
    I do have Facebook and messenger installed but rarely use them.
    01-22-17 08:24 AM
  9. FF22's Avatar
    I should still be under warranty still I believe I purchased this phone in April /May of last year.
    I do have Facebook and messenger installed but rarely use them.
    You might want to at least report the issue to BB or carrier.

    But run the Gsam battery app again after 4 or 5 hours to see if it gives more info latter in the day or after the charge.

    Facebook and its Messager have on occasion used a ton of power. One was a app problem that needed updates. The next time was something on their end which lasted a day and then was "fixed" so maybe it is also acting up again.
    01-22-17 10:39 AM
  10. JayPriv's Avatar
    With the Gsam battery app FB/Messenger don't even show up on the list of apps consuming any power.

    It continues to show that my screen is taking up a majority of my battery.

    I will contact BB tomorrow I tried calling T-Mobile but they said they have no way of replacing my phone so they wanted to give me a non blackberry phone :-(
    01-22-17 10:44 AM
  11. FF22's Avatar
    With the Gsam battery app FB/Messenger don't even show up on the list of apps consuming any power.

    It continues to show that my screen is taking up a majority of my battery.

    I will contact BB tomorrow I tried calling T-Mobile but they said they have no way of replacing my phone so they wanted to give me a non blackberry phone :-(
    I guess that they no longer sell it but that is odd since I took the attached photo last week in a Tmobile store in Bellevue, WA.

    False Battery Reading-img_20170116_1131433.jpg
    01-22-17 11:26 AM
  12. Asnad v c's Avatar
    My phone is switched off when the battery reaches 30- 50%. What can I do?
    08-19-18 02:37 AM

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