1. roguerebellions's Avatar
    Looking for a definitive answer; is the double type issue strictly hardware or software? Verizon just updated OS to 10.3 and I wanted to know if this clears up the issue.

    Posted via CB10
    07-06-15 04:21 PM
  2. Bla1ze's Avatar
    Looking for a definitive answer
    You won't find one. For some, it's hardware. For some, it's software. Hence the issue with nailing it down.
    07-06-15 04:26 PM
  3. CTU2fan's Avatar
    It's a hardware issue. It exists on all OS versions and disappears if you replace the keyboard.

    Posted via CB10
    07-06-15 04:26 PM
  4. lawguyman's Avatar
    If the problem goes away when the device is replaced, it must be hardware.

    If it was software, everyone on the same OS would have it.

    It may be a hardware problem that can be worked around in software, but it is still a hardware problem.

    Posted via CB10
    07-07-15 07:53 AM
  5. ronfc's Avatar
    I really do think this is hardware on most. I have read somewhere of a double-typing Q10 that was replaced by a new and different(?) keyboard and the problem never happened again. Maybe BlackBerry made a different keyboard in terms of layout, I don't know, than the keyboard that was originally shipped? Part numbers will reveal that.

    Cave, cave, moderator videt
    07-07-15 09:01 AM
  6. tonythecanuck's Avatar
    I've had the double type problem since I upgraded to 10.3, often with apps like Facebook. Seems to be software issue since I never had the problem with 10.2.

    Posted using my BlackBerry Z30.
    07-07-15 09:03 AM
  7. tonythecanuck's Avatar
    I've had the double type problem since I upgraded to 10.3, often with apps like Facebook. Seems to be software issue since I never had the problem with 10.2.

    Posted using my BlackBerry Z30.
    Note that it is not a hardware problem since my Z30 has no keyboard.

    Posted using my BlackBerry Z30.
    07-07-15 09:11 AM
  8. ronfc's Avatar
    Note that it is not a hardware problem since my Z30 has no keyboard.
    That's the first time I heard that. Never had any problems relating to the virtual keyboard on my Z30 upon upgrading from 10.2.1. Have you tried reloading your OS?

    Cave, cave, moderator videt
    07-07-15 09:13 AM
  9. CarGuy1368's Avatar
    Can we please stop making new threads about this? It's been a problem. Nobody knows for sure. If you want to continue the debate, please post in the 500 other threads on the issue.

    Posted via the super amazing BlackBerry Q10
    07-07-15 09:19 AM
  10. Bluenoser63's Avatar
    Every one I fixed went away when the hardware was replaced and the software stayed the same. It is hardware. In all the dozens of Z10s and Z30s, not a single one had a double typing. Only happened on the Q10s in our company which was solved with new hardware.
    07-07-15 09:20 AM
  11. chrispmoto's Avatar
    I believe it's software.
    My Passport just started doing it...
    I recently banged out a fairly large Word Document and there was not one single double type issue whilst typing that out...

    Posted via CB10
    07-07-15 09:34 AM
  12. attaturk's Avatar
    With latest update that came out today, about 99% of the double typing issues I was experiencing are now fixed

    Posted via CB10
    07-07-15 08:41 PM
  13. curves2000's Avatar
    I am a little on the fence about this and here is why.

    Some claim it's hardware and once the Q10 has a keyboard replaced it no longer comes back. Some people also claim BB changed the design on the Q10 keyboard in later models.


    What I don't get is if this was a known hardware issue, why wouldn't Blackberry redesign the hardware issue when launching the Classic almost 2 years later? Clearly there have been hundreds if not thousands of returns and issues reported with this issue so I suspect Blackberry is somewhat aware. For warranty costs you would expect BB to fix it one way or another.

    As for the software side I guess the same argument as above could be made? Maybe a bug that people just can't figure out within the software team??

    Who really knows I guess!

    Posted via CB10
    07-10-15 01:46 AM
  14. Bad Larry's Avatar
    I owned three separate Q10s that all developed the double typing problem, no other BlackBerry that I owned before or since has so it's a hardware issue for me, case closed. :-)

    Posted via CB10
    07-24-15 01:02 PM

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