1. SoxFan's Avatar
    When I go to start a new email or reply to an existing email, it's the start of a new sentence and the first letter should be capitalized, like properly occurs after a period. In my case, it's always lower case. How do I fix this?
    12-20-16 10:57 AM
  2. FF22's Avatar
    When I go to start a new email or reply to an existing email, it's the start of a new sentence and the first letter should be capitalized, like properly occurs after a period. In my case, it's always lower case. How do I fix this?
    Check: Main Settings, Language/input, BB Keyboard Settings, Prediction/correction, AutoCaps On/Off? Next option is the PERIOD after SpaceSpace.
    Laura Knotek likes this.
    12-20-16 12:38 PM
  3. tnewton3's Avatar
    If this setting is already turned on try giving the email and extra second to load before you start jamming away on your response. I have the setting turned on and have noticed if I open the email and start responding before the phone has a chance to catchup the first letter is not capitalized but often times it doesn't pickup the first couple of letters I have typed.
    FF22 and Laura Knotek like this.
    12-20-16 01:11 PM
  4. misterabrasive's Avatar
    Also don't press too long on the first letter. It will revert to lower case. I do that all the time. Drat!
    FF22 and Laura Knotek like this.
    12-20-16 03:09 PM
  5. SoxFan's Avatar
    Check: Main Settings, Language/input, BB Keyboard Settings, Prediction/correction, AutoCaps On/Off? Next option is the PERIOD after SpaceSpace.
    Both of those were ON!
    12-20-16 04:29 PM
  6. SoxFan's Avatar
    If this setting is already turned on try giving the email and extra second to load before you start jamming away on your response. I have the setting turned on and have noticed if I open the email and start responding before the phone has a chance to catchup the first letter is not capitalized but often times it doesn't pickup the first couple of letters I have typed.
    That may be it. I think everything with this device is slow...same with searching for contacts.
    12-20-16 04:30 PM
  7. SoxFan's Avatar
    Also don't press too long on the first letter. It will revert to lower case. I do that all the time. Drat!
    That's not what was happening but thanks...the strange things is tht this seems to be a change/deterioration over the past few months.
    12-20-16 04:31 PM
  8. dawnjc79's Avatar
    I have this issue from time to time too.
    12-21-16 10:16 AM
  9. FF22's Avatar
    Does a reboot fix this issue?

    From BB blog: How to reset PRIV by BlackBerry | Inside BlackBerry Help Blog

    Three restart/reboot methods

    The first method, which should be used 99.9% of the time when you want to reboot your device, is using the Reboot option that appears after pressing the Power key.

    Press and hold the Power key for 3 seconds
    Select Reboot from the menu that is presented

    The second reset method should be used if pressing the Power key does not produce the menu with Power Off and Restart. For example, if an app or game you are using won’t close, use this option to restart your device.

    Press and hold the Power key for 12 seconds

    Third method: Should your device fail to respond, the final reset method is to press and hold the Power key for 32 seconds which is equivalent to removing the battery. This should result in your device booting up successfully.

    If it fails to start, however, verify you are not pressing any other keys such as Volume Up, Mute, or Volume Down while performing any of the reset methods listed above. If you use a case for your device you may want to remove it as it might be pressing a button inadvertently.

    And just for an extra measure, if needed:

    Safe Mode:

    The next step is placing your device into safe mode.

    When used, Safe Mode will disable any third party apps or games you have installed. As a result of this, should your device not exhibit the issue while in Safe Mode it’s safe to assume the issue is specific to an app or game you have installed. Safe Mode may also remove apps and/or widgets from your various home screens when you go back to Normal.

    Press and hold the power key
    Tap and hold Power off (that is Press/Hold the Power Off prompt line) when it appears
    When prompted, tap OK to reboot to Safe Mode

    To get out of Safe Mode, press and hold the power key followed by tapping Reboot.

    After testing, should your device not exhibit any issues, the next step is to remove recently installed applications one by one until the issue is resolved.
    Laura Knotek likes this.
    12-21-16 11:49 AM
  10. SoxFan's Avatar
    Rebooted many times. No difference. Thanks.
    12-21-16 04:28 PM

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