[Joao Oliveira]

So do I need to have both phones at same time to copy my stuff to a Priv, or can I simply restore a backup file from passport?

Thanks

[ckch]

Content transfer app on BlackBerry world and same on Google play.

Posted via The OG Passport

[Joao Oliveira]

Content transfer app on BlackBerry world and same on Google play.

Posted via The OG Passport

that doesn't help. I want to know if I can restore the Priv using a passport Backupfile created on BB link.

So, does "Content Transfer" app allows you to load a backupfile? or do you need to have both phones to transfer data?

[anon(153966)]

Joao, I don't think BlackBerry Link will recognize the Priv. I tried this morning...

[mehofmann]

Be careful with content transfer app. I have had a huge problem with the content transfer apps that caused the hub not to work. If you try it and have a problem then try believe.


I called in a case in this and we narrowed down to the content app. I have posted this below:


If you imported using the BlackBerry content transfer apprehend that is the problem.

Wipe device. Start fresh. Don't resort from backup.

Update all BlackBerry apps prior to adding accounts in hub.

Add account.

Set sync email to anything but forever.

Test and see what happens.

I have logged a case on this and posted a thread and multiple responses on CB.

The BlackBerry second tier rep suggested that I use the device transfer app which is different the the content transfer app. But after 3 times wiping the device and getting the same broken result I said no.

Log a case ticket. BlackBerry knows about it. It is a big deal if the app doesn't work because thousands of people may need to use it. I have had a few other posters do what I have said above and they have had positive results.



Posted via CB10