[byarinadems]

I downloaded software update, and priv run update progress itself. But during update, priv shut down and keep blinking blue led. Before about 20minute, until now. What can i do? And now cant connect to pc ? Hiks, please help
How to make it be normal

[blackberryroughrider]

okay, so this is not good! but you already know that

here are the Priv auto-loaders, just in case you will need to reload BlackBerry's Android onto your Priv:

BlackBerry Priv autoloaders now available for download | CrackBerry.com

here is the BlackBerry Priv support page:

Welcome - Canada

Welcome - United States

Welcome - United Kingdom

inside your Priv box there is a "complimentary 1 year support" card with a toll free number on it, call that number for phone support, but here is all the information anyway, just in case you do not have that box or card:

1-year technical support included:
Get help from the experts at BlackBerry, with 24x7 support included for one year after the purchase of your PRIV
US/CAN – 1-866-533-8067
UK – 0800 141 3330

NOTE: you can try and plug in your Priv to the wall charger and recharge the battery, in case that solves the problem

NOTE: you can try and simultaneously press the volume up and volume down keys until the device begins to reboot, in case that solves the problem

[FF22]

From BB blog: How to reset PRIV by BlackBerry | Inside BlackBerry Help Blog

Three restart/reboot methods

The first method, which should be used 99.9% of the time when you want to reboot your device, is using the Reboot option that appears after pressing the Power key.

Press and hold the Power key for 3 seconds
Select Reboot from the menu that is presented

The second reset method should be used if pressing the Power key does not produce the menu with Power Off and Restart. For example, if an app or game you are using won’t close, use this option to restart your device.

Press and hold the Power key for 12 seconds

Third method: Should your device fail to respond, the final reset method is to press and hold the Power key for 32 seconds which is equivalent to removing the battery. This should result in your device booting up successfully.

If it fails to start, however, verify you are not pressing any other keys such as Volume Up, Mute, or Volume Down while performing any of the reset methods listed above. If you use a case for your device you may want to remove it as it might be pressing a button inadvertently.

And just for an extra measure, if needed:

Safe Mode:

The next step is placing your device into safe mode.

When used, Safe Mode will disable any third party apps or games you have installed. As a result of this, should your device not exhibit the issue while in Safe Mode it’s safe to assume the issue is specific to an app or game you have installed.

Press and hold the power key
Tap and hold Power off when it appears
When prompted, tap OK to reboot to Safe Mode

To get out of Safe Mode, press and hold the power key followed by tapping Reboot.

After testing, should your device not exhibit any issues, the next step is to remove recently installed applications one by one until the issue is resolved.