01-29-16 12:01 AM
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  1. Mr4aces's Avatar
    Mr4aces
    I had a problem with losing the phone icon off the home screen. Called BlackBerry Support they couldn't find the problem after spending 4 hours on the phone so I had to wipe my phone and send them my logs.

    They followed the incident up by calling me 4 times. This never happens from other manufacturers. BlackBerry wants the Priv to succeed and it shows.

    I'm look forward to the OS updates.

    With that attitude it won't be long before BlackBerry is back on top

    Posted via the CrackBerry App for Android
    baarn likes this.
    01-28-16 07:58 AM
  2. Brulging_Jersey's Avatar
    Brulging_Jersey
    They may call alot, but they are patently useless.

    Posted via the CrackBerry App for Android
    ankitchahal likes this.
    01-28-16 08:25 AM
  3. Mr4aces's Avatar
    Mr4aces
    Originally Posted by Brulging_Jersey
    They may call alot, but they are patently useless.

    Posted via the CrackBerry App for Android
    Never had any type of follow up with any other manufacturer.

    Since the phone is new they want to make and fix the OS$

    Posted via the CrackBerry App for Android
    01-28-16 01:14 PM
  4. Brulging_Jersey's Avatar
    Brulging_Jersey
    Originally Posted by Mr4aces
    Never had any type of follow up with any other manufacturer.

    Since the phone is new they want to make and fix the OS$

    Posted via the CrackBerry App for Android
    What's your point? If they really cared, they would put quality tech support on that line, not untrained, offshore, outsourced cr@p.
    01-28-16 02:30 PM
  5. Mr4aces's Avatar
    Mr4aces
    Originally Posted by Brulging_Jersey
    What's your point? If they really cared, they would put quality tech support on that line, not untrained, offshore, outsourced cr@p.
    Was not off shore

    Go troll another thread. No BlackBerry haters here please

    Posted via the CrackBerry App for Android
    01-28-16 04:25 PM
  6. shawnreum's Avatar
    shawnreum
    They may be useless for now. But they are logging the fixes into their system. So for the next person who calls has a better chance of them directly fixing the issue.

    Posted via CB10
    01-28-16 08:31 PM
  7. Brulging_Jersey's Avatar
    Brulging_Jersey
    Originally Posted by Mr4aces
    Was not off shore

    Go troll another thread. No BlackBerry haters here please

    Posted via the CrackBerry App for Android
    Have loved all my BlackBerry devices. No trolling here.

    Their tech support socks at tier 1 and 2. If you get/got tier 3, they're good.

    Posted via the CrackBerry App for Android
    01-28-16 08:34 PM
  8. Brulging_Jersey's Avatar
    Brulging_Jersey
    Originally Posted by shawnreum
    They may be useless for now. But they are logging the fixes into their system. So for the next person who calls has a better chance of them directly fixing the issue.

    Posted via CB10
    Great, glad I can help to solve the next guy's issue.

    Posted via the CrackBerry App for Android
    01-28-16 08:35 PM
  9. shawnreum's Avatar
    shawnreum
    Originally Posted by Brulging_Jersey
    Great, glad I can help to solve the next guy's issue.

    Posted via the CrackBerry App for Android
    Who knows, you could be the next guy one day. :-)

    Posted via CB10
    01-28-16 10:48 PM
  10. John Vieira's Avatar
    John Vieira
    They're not lying. BlackBerry support is pretty damn bad.

    Posted via -sigh- Priv. Guess we have to get used to Android guys....
    01-29-16 12:01 AM
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