1. eranimila's Avatar
    Last night the update did show up on my PRIV.
    Unfortunately it stuck on "Downloaded and verified...".
    When I select "Restart and Install" nothing happens
    Any advise? Got my BB PRIV directly from Blackberry unlocked.
    08-19-17 04:56 PM
  2. PhamQuocAnh's Avatar
    Have you tried rebooting? I believe a hard reset, which is a 32 seconds rebooting might help. But first try holding the Power button for 12 seconds and wait for the phone to boot up then try reinstalling the update. If that didn't work, I recommend a 32 second reboot.
    08-20-17 02:17 AM
  3. essjay1988's Avatar
    This weird thing happened on my BlackBerry priv today. When I unlocked my phone the volume up key went on popping up. Every time I swipe up and cancel it reappeared. I suspected of a hardware failure. I went to settings to clear cache and reboot but saw aug 5 android security update and downloaded and rebooted. On instalation and reboot, suddenly the "error" splash screen appeared (with the android bot dead on floor logo). I tried pressing power button 10sec. Nothing happened. And then the volume down and power and some combination made it to the normal priv boot animation. And on restarting "android is updating apps 0/55" appeared. It took 30 mins and now it seems updated to aug 5 update and the volume key just works fine. Was this a hardware issue? What really happened?
    08-24-17 03:50 AM

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