10-15-16 08:29 PM
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  1. MarkyZ10's Avatar
    MarkyZ10
    Hi, I'm trying to install Marshmallow on my att priv with autoloaders. Once I get to the flashhall step it tells me that Loader is not valid for this device variant. I had a tech try and he got the same results. Any help would be appreciated. Thanks

    Posted via CB10
    10-14-16 06:08 PM
  2. Bla1ze's Avatar
    Bla1ze
    CB OG
    Well.. is it the right variant? Without a doubt? - http://ca.blackberry.com/support/sma...OS-Reload.html
    10-14-16 06:11 PM
  3. MarkyZ10's Avatar
    MarkyZ10
    AAG873 is the one that I used.

    Posted via CB10
    10-14-16 06:16 PM
  4. Bla1ze's Avatar
    Bla1ze
    CB OG
    Originally Posted by MarkyZ10
    AAG873 is the one that I used.

    Posted via CB10
    Did you extract the zip file first? Have all the USB drivers installed?
    10-14-16 06:55 PM
  5. MarkyZ10's Avatar
    MarkyZ10
    I did. The tech tried as well an got the same results. Do you think blackberry support could help?

    Posted via CB10
    10-14-16 07:00 PM
  6. tmoore3496's Avatar
    tmoore3496
    Originally Posted by MarkyZ10
    I did. The tech tried as well an got the same results. Do you think blackberry support could help?

    Posted via CB10
    Reboot computer after installing drivers then extract downloaded file then run it , anyway that's what I did when I ran into issue!

    Posted via the CrackBerry App for Android
    10-15-16 02:10 PM
  7. MarkyZ10's Avatar
    MarkyZ10
    Thanks to all. After about 7 tries blackberry support finally got it loaded.


    Posted via CB10
    10-15-16 04:20 PM
  8. FF22's Avatar
    FF22
    Ambassador
    Originally Posted by MarkyZ10
    Thanks to all. After about 7 tries blackberry support finally got it loaded.


    Posted via CB10
    What did they do or suggest? Something others might need to know how to do in event of emergency?
    10-15-16 05:23 PM
  9. MarkyZ10's Avatar
    MarkyZ10
    Nothing different it just took several times to work. They were also frustrated and their last resort was for me to buy an att Sim. I'll add that the customer service was exceptional. Also the person mentioned that some of her colleagues were training with the DTEC 60 and said that it is phenomenal.

    Posted via CB10
    FF22 likes this.
    10-15-16 08:29 PM
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