[Jamie Wooten]

I was trying to assign a shortcut to my wife on the PKB. It keeps telling me that the BlackBerry launcher has stopped and then I send feedback. I've updated all the apps and running the current software. Anyone else experiencing a problem.

[dgsPRIV]

Maybe follow this? It's how I'd change already assigned keys.

Hope it helps. I had no problems assigning keys originally. But they are all used now ;-)

Posted via BlackBerry PRIV

[Jamie Wooten]

Maybe follow this? It's how I'd change already assigned keys.

Hope it helps. I had no problems assigning keys originally. But they are all used now ;-)

Posted via BlackBerry PRIV

Thanks for the screen shot. I tried that but the launcher is still stopping. I hope I don't have to do a reset.

[Shifty88]

I was trying to assign a shortcut to my wife on the PKB. It keeps telling me that the BlackBerry launcher has stopped and then I send feedback. I've updated all the apps and running the current software. Anyone else experiencing a problem.

Are you running the Marshmallow beta or is this the latest OS from your carrier you're talking about?

[Jamie Wooten]

Latest OS from the carrier. It's t-mobile branded so I'm assuming from them.

[Uzi]

Just an idea Jamie, uninstall BlackBerry launcher ,use the older version see if the kb shortcut working

[FF22]

Or reset

From BB blog: How to reset PRIV by BlackBerry | Inside BlackBerry Help Blog

Three restart/reboot methods

The first method, which should be used 99.9% of the time when you want to reboot your device, is using the Reboot option that appears after pressing the Power key.

Press and hold the Power key for 3 seconds
Select Reboot from the menu that is presented

The second reset method should be used if pressing the Power key does not produce the menu with Power Off and Restart. For example, if an app or game you are using won’t close, use this option to restart your device.

Press and hold the Power key for 12 seconds

Third method: Should your device fail to respond, the final reset method is to press and hold the Power key for 32 seconds which is equivalent to removing the battery. This should result in your device booting up successfully.

If it fails to start, however, verify you are not pressing any other keys such as Volume Up, Mute, or Volume Down while performing any of the reset methods listed above. If you use a case for your device you may want to remove it as it might be pressing a button inadvertently.

[Jamie Wooten]

Just an idea Jamie, uninstall BlackBerry launcher ,use the older version see if the kb shortcut working

I'll give this a shot.