1. Aitch71's Avatar
    I just tried updating my Priv (in the same way I always have, after I received the "Available Update" notification) but the screen has gone blank and the notification light is blue and just stays on. Apart from that, nothing is happening. It's been the same for over 30 minutes. Help!!
    03-20-17 11:40 AM
  2. Dunt Dunt Dunt's Avatar
    What happens when you reboot?

    Is your phone locked or unlocked? What Carrier?
    03-20-17 11:45 AM
  3. FF22's Avatar
    I just tried updating my Priv (in the same way I always have, after I received the "Available Update" notification) but the screen has gone blank and the notification light is blue and just stays on. Apart from that, nothing is happening. It's been the same for over 30 minutes. Help!!
    See if you can get it into safe mode


    if your phone is comppletely dead .. hold on the power and vol down button for 2 min or less. it will boot in and give u 4 options.. select second one which is boot into fast boot .. then after selecting 2nd option presss power button to ok it .. it will still take you to same screen. now select 1st option. and voila ..your phone will be up and running.. im sure its a software issue bb has.
    03-20-17 07:03 PM

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