- CrackBerry Newbie
- 1 Posts
Update nightmare of a new tab
Well got a new Blackberry playbook starts it up followed all that it told me so get's to where i have too update and all's fine until it gets to the second part of update and at around 81% it tells me unable to update and to restart !!! ive moved it to different places i always have a connection (running at 60mb).
I am unable to get off the update screen and can't do anything with the playbook i even tried the reset and no not a thing just the update page!! this has been going on for 3 days now and im not a happy
Would love some help please.
- 12-03-12, 07:28 AM #2
Have you phoned blackberry support? They will talk you through troubleshooting and Rma it if all else fails. Look for posts from user F2 for BlackBerry phone support numbers. Be preparedtospend a while on the phone, those support guys have a lot of patience talking you through all the steps.
- CrackBerry Genius
12-03-12, 11:23 AM #3
- 1,761 Posts
- Just PM
IF YOU'LL PROCEED YOU WILL LOSE ALL YOUR FILES STORED ON YOUR PLAYBOOK
Download Blackberry Desktop Manager
TURN OFF YOUR PLAYBOOK
Open Desktop Manager
Connect your PB via USB
It now will turn on your playbook, and you'll see a message with; Cant connect with playbook -> Factory Reset
Just follow the steps
- 12-03-12, 12:51 PM #4
I don't know what power level you are at, but I have noticed that the device needs to be at the 20% power level at a minimum to work properly. have you put a full charge on it? And I agree with both suggestions above. I have found the support folks to be both patient and helpful. Updating through the desktop manager as described is also effective. Good luck with it all and welcome to the forum!
- 12-03-12, 01:12 PM #5
- 12-03-12, 07:18 PM #6
- 12-03-12, 11:32 PM #10
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