after performing a security wipe on my playbook with the latest version 2.xxx
and reinstalling os various times the again, i never get the icons that came
installed upon purchase. im mostly concerned with the email icon and the video chat.
i would like them to reappear.
Do you mean the shortcut that was there or app that was just a shortcut? If so log into your email and tap the star with the + and save it to the home screen.