[QuickSiR]

Why oh why did I update to the latest patch? lol

My playbook tablet worked fine on the previous 2.0 version.

Now, my mail wont update.... ever. It says the playbook is not connected to a network. But browsing and updating apps workd fine. I tried deleting the accounts and recreting them. But I can't because it freezes during the delete process. I let it sit there for 3 hours yesterday just for fun.

Deleting........... *3 hours later* Deleting.....

Nothing happened.

What's going on?

Any fix I could try?

[kbz1960]

Mail from where? What service?

[QuickSiR]

All of them, I'm talking about the default mail app for the playbook.

I have several accounts from gmail, hotmail, facebook and twitter linked to it.

Before the update, everything worked.

Now nothing works.

[kbz1960]

So you're on .668? Have you deleted them reboot and re added them?

[QuickSiR]

So you're on .668? Have you deleted them reboot and re added them?

I'm on the latest OS. Don't know the exact number. I don't have the playbook with me.

As I said in my original post. I can not delete the accounts. The mail app just sits there "deleting...." and nothing happens. It freezes. I tried rebooting the playbook.

Didn't fix the problem. Can't get my mail and I can't delete the accounts to re-add them after.

[QuickSiR]

I'll see if I can make a video later tonight to show exactly what the problem is.

[F2]

Two possible options. Call support and debrick to the ealier OS version. BACKUP Manually if necessary any unique files, like photos, videos, voice notes, docs, etc.

The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

Rim Support
Tel:
Canada Toll Free: 1-877-644-8405
United States Toll Free: 1-877-644-8410
Puerto Rico Toll Free: 1-855-651-4936
Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

(UK Support) 0800 096 2805

Playbook French Support
http://fr.blackberry.com/playbook-ta...ok-support.jsp
Phone : 0800 914 533 (within 90 days from activation)

------------

Try the Debrick method....

Perform a backup of your pb if you can using Desktop Manager or, at least, manually coping any unique data, photos, voice recordings, documents, etc.

1) Turn your playbook OFF by holding down the power button
2) Let your playbook sit for about 10 minutes as earlier suggested.
3) After letting the PB sit (and still powered off) open up the Blackberry Desktop Software (the latest version)
4) Once the Blackberry Desktop Software is opened, use the USB Cable and hook the PB to the PC.. THEN power on the Playbook
5) A screen will show on your computer showing that the device cannot be found
6) Click on Update. It will take awhile

[QuickSiR]

Will that do a factory reset on everything?

I don't want to lose progress in several games I have.

BTW, thanks everyone for the quick replies!

[f0xG3]

Mine as well, I can update, the problem is that I get the sending message indicator. Then it turns to X. I deleted the sent message. However, waiting for a few seconds, the tablet will get the sent message with a check mark.

I was wondering if you guys know any workaround for that? Aside from what I'm doing. I think this only affect exchange clients.

[kbz1960]

Ouch OP have you done a 3 button restart?

F0xg3 I had that with Hotmail. I had to log in from a browser, send an email and complete the captcha.

[QuickSiR]

Well, after rebooting one last time (20th times in the last few days lol) it works.

Don't know why. But it does. I'll keep you guys posted in case the problem comes back. lol

[mad.dog99]

Mine as well, I can update, the problem is that I get the sending message indicator. Then it turns to X. I deleted the sent message. However, waiting for a few seconds, the tablet will get the sent message with a check mark.

I was wondering if you guys know any workaround for that? Aside from what I'm doing. I think this only affect exchange clients.

f0xG3 - please can you post in this thread:-

E-mail duplications - BlackBerry Support Community Forums


I've been battling to get this issue resolved and have got Micheal Clewley looking at the issue, we need your input so they know it affects quite a few people!