1. pitea1's Avatar
    hi, can someone help me, i lost my sound in my playbook's speakers. i have it in my yearphones, but no in my speakers.
    what could hapened?
    02-05-12 10:31 PM
  2. godsend85's Avatar
    Try rebooting with all volume and power buttons pressed.
    02-05-12 10:38 PM
  3. nkuza's Avatar
    Do a hard reset, press the volume buttons & power button for about 10 seconds until it restarts otherwise backup your files and do a security wipe. Hope you get it sorted out. Best of luck.
    02-05-12 10:41 PM
  4. pitea1's Avatar
    nope, it doesn't work at all, maybe i didn't it correctly, but it only shutdown, that's all, and, something wonderfull - i lost and the sound in my earphones...
    02-05-12 11:10 PM
  5. Foreverup's Avatar
    hold the power button down until your playbook turns off. Ignore the shut off, restart, suspend menu that pops up just keep holding the power button down. then turn it back on should fix it. if that doesn't work you may have to contact RIM
    02-05-12 11:16 PM
  6. pitea1's Avatar
    thanks, but it doesn't work. i will try to do a restore from a previous backup, maybe will help
    f..k, even backup doesn't work....
    Last edited by pitea1; 02-05-12 at 11:59 PM.
    02-05-12 11:40 PM
  7. FF22's Avatar
    Are the headphones working anymore? If so, play some music with the headphones. Unplug them. Tweak the volume up, down. Pause and then try starting it up again. Darn, someone posted a similar problem yesterday and fixed it but I don't recall exactly what they did.

    First try: First, press and hold the Power button for 10-15 seconds. Then leave it for 20-30 seconds and see if it restarts.

    To REBOOT:
    Press and HOLD all three keys for about 10 - 20 seconds: PowerOn, VolUp and VolDown. Start with the PowerButton. Keep holding past the 3-choice options screen. If you hear a shutter type sound, you've taken a Screen Shot and probably missed the PowerButton.
    bishbritt likes this.
    02-06-12 12:30 AM
  8. Superfly_FR's Avatar
    I'll suggest you check the sound & notification settings in the parameters (upper right corner gear of the desktop) of the PB.
    Set the volume & audio notifications levels here, disable audioboost and see if it gets better.
    02-06-12 03:43 AM
  9. chiniki's Avatar
    After you unplug the headphones play some music. Put the tip of the headphone jack back in an "jiggle " it until the music pauses. The sound should work again. It has something to do with the switch that tells the PB the headphones are unplugged.
    02-06-12 06:14 AM
  10. kingbernie06511's Avatar
    After you unplug the headphones play some music. Put the tip of the headphone jack back in an "jiggle " it until the music pauses. The sound should work again. It has something to do with the switch that tells the PB the headphones are unplugged.
    correct, if headphones work fine, then its the jack that is deficient and tells your PB not to play from speakers. Happened to my iPAQ, Storm2...
    02-06-12 10:44 AM
  11. FF22's Avatar
    check out this thread, too:

    Head Phone Jack
    02-06-12 10:45 AM
  12. pitea1's Avatar
    thanks, the jack is the "culprit" i had tried for many times to plug/unplug my earphones until it started to work properly.
    rjedge54 likes this.
    02-06-12 02:25 PM
  13. shn'g's Avatar
    Thanks so much I just had this problem and this post saved me a lot of time! The jack worked.
    02-10-12 09:06 PM
  14. andysherb's Avatar
    The recently purchased Playbook kit included 2 NX Stylus, with padded tip, for use on the Playbook screen. The short one (about 5 cm) comes with a string attached to a plastic 'dowel', tapered to fit into the headphone hole for the 3,5mm headphone jack. It is suggested that the plastic dowel be placed into this hole for storage, to avoid losing or misplacing it; it fits perfectly. Since I didn't yet have headphones, and having got in the habit of using the longer stylus, I left the short one in this hole more or less permanently. After many days of frustration without sound from the speakers, I found that simply removing the plastic dowel solved the problem! Effect similar to a defective headphone jack?!? Tech personnel were baffled, and so was I. Hope this solves the mystery for others.
    12-14-12 02:11 PM
  15. Andrew4life's Avatar
    The recently purchased Playbook kit included 2 NX Stylus, with padded tip, for use on the Playbook screen. The short one (about 5 cm) comes with a string attached to a plastic 'dowel', tapered to fit into the headphone hole for the 3,5mm headphone jack. It is suggested that the plastic dowel be placed into this hole for storage, to avoid losing or misplacing it; it fits perfectly. Since I didn't yet have headphones, and having got in the habit of using the longer stylus, I left the short one in this hole more or less permanently. After many days of frustration without sound from the speakers, I found that simply removing the plastic dowel solved the problem! Effect similar to a defective headphone jack?!? Tech personnel were baffled, and so was I. Hope this solves the mystery for others.
    Ha ha. Nice.
    Indeed there is a physical button within the jack that switches the sound between the headphone jack and the speakers. You can try by inserting anything thin into the jack. (Just make sure it's not something that is going to break off inside! You can try the skinny plastic piece of the inside of a pen. )
    The same thing applies to a headphone jack for laptops.

    To the OP, if the issue reoccurs and you still have warranty, you might want to RMA it and describe the issue to them. The button inside the jack might have a loose spring or might break soon so better to get it fixed now rather than have your warranty expire.
    12-16-12 08:51 PM
  16. joan68's Avatar
    i just restart then it works again
    01-20-13 04:15 PM
  17. Chico Ricko's Avatar
    i have the same problem and i have wiped it and re-updated the 2.1 version but the speakers still wont work.the headphones work perfectly fine though.

    please help me ASAP.
    04-06-13 05:30 AM
  18. FF22's Avatar
    Plug headphones in/out and repeat a number of times and see if that fixes the problem.

    The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

    Rim Support
    Tel:
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

    (UK Support) 0800 096 2805

    Playbook French Support
    Smartphones BlackBerry & Tablette Tactile - Modles de BlackBerry FR - France
    Phone : 0800 914 533 (within 90 days from activation)

    BlackBerry Customer Support Center
    Austria:0800-297-476
    Belgium:800-77-980
    RIM (Brasil Support toll free number): 0800-022-3161
    Bulgaria: 00800-118-1115
    Denmark: 802-50198
    France: 800-914-533
    Germany: 800-181-6530
    Italy: 800-789-272
    Luxembourg: 800-2-2187
    Netherlands: 800-022-7316
    Norway: 00-1-647-426-7058
    Poland: 00-800-112-43-59
    Portugal: 800-827-760
    Russia: 8-800-100-9643
    South Africa: 0800988892
    Spain: 900-866-969
    Sweden: 02-079-4448
    Switzerland: 0-800-802-492
    United Kingdom: 08000962805

    Phone-Numbers of BlackBerry PLAYBOOK- Helpdesks...

    Germany: 0800 1816530 (Gebhrenfrei)

    North-America: 1 877 255 2377 (Toll Free)

    UK: 0808 100 7466 (Toll Free UK only)

    Outside UK: +44 1753 558400

    Worldwide: 1 519 888 6181

    help@blackberry.com

    (BTW: Helpdesk for BlackBerry devices -except PlayBook- for Germany:
    0180 3302626)
    04-07-13 11:40 PM
LINK TO POST COPIED TO CLIPBOARD