- 02-05-12, 11:41 PM #3
Do a hard reset, press the volume buttons & power button for about 10 seconds until it restarts otherwise backup your files and do a security wipe. Hope you get it sorted out. Best of luck.
- 02-06-12, 12:16 AM #5
hold the power button down until your playbook turns off. Ignore the shut off, restart, suspend menu that pops up just keep holding the power button down. then turn it back on should fix it. if that doesn't work you may have to contact RIM
- 02-06-12, 01:30 AM #7
Are the headphones working anymore? If so, play some music with the headphones. Unplug them. Tweak the volume up, down. Pause and then try starting it up again. Darn, someone posted a similar problem yesterday and fixed it but I don't recall exactly what they did.
First try: First, press and hold the Power button for 10-15 seconds. Then leave it for 20-30 seconds and see if it restarts.
Press and HOLD all three keys for about 10 - 20 seconds: PowerOn, VolUp and VolDown. Start with the PowerButton. Keep holding past the 3-choice options screen. If you hear a shutter type sound, you've taken a Screen Shot and probably missed the PowerButton.
- 02-06-12, 04:43 AM #8
I'll suggest you check the sound & notification settings in the parameters (upper right corner gear of the desktop) of the PB.
Set the volume & audio notifications levels here, disable audioboost and see if it gets better.
- CrackBerry Abuser
02-06-12, 07:14 AM #9
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After you unplug the headphones play some music. Put the tip of the headphone jack back in an "jiggle " it until the music pauses. The sound should work again. It has something to do with the switch that tells the PB the headphones are unplugged.
- 02-06-12, 11:44 AM #10
- 12-14-12, 03:11 PM #14
no audio on playbook speakers
The recently purchased Playbook kit included 2 NX Stylus, with padded tip, for use on the Playbook screen. The short one (about 5 cm) comes with a string attached to a plastic 'dowel', tapered to fit into the headphone hole for the 3,5mm headphone jack. It is suggested that the plastic dowel be placed into this hole for storage, to avoid losing or misplacing it; it fits perfectly. Since I didn't yet have headphones, and having got in the habit of using the longer stylus, I left the short one in this hole more or less permanently. After many days of frustration without sound from the speakers, I found that simply removing the plastic dowel solved the problem! Effect similar to a defective headphone jack?!? Tech personnel were baffled, and so was I. Hope this solves the mystery for others.
- 12-16-12, 09:51 PM #15
Indeed there is a physical button within the jack that switches the sound between the headphone jack and the speakers. You can try by inserting anything thin into the jack. (Just make sure it's not something that is going to break off inside! You can try the skinny plastic piece of the inside of a pen. )
The same thing applies to a headphone jack for laptops.
To the OP, if the issue reoccurs and you still have warranty, you might want to RMA it and describe the issue to them. The button inside the jack might have a loose spring or might break soon so better to get it fixed now rather than have your warranty expire.
- 04-08-13, 12:40 AM #18
Plug headphones in/out and repeat a number of times and see if that fixes the problem.
The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"
Canada Toll Free: 1-877-644-8405
United States Toll Free: 1-877-644-8410
Puerto Rico Toll Free: 1-855-651-4936
Email: email@example.com (this route generally does not work and a call is necessary)
(UK Support) 0800 096 2805
Playbook French Support
Smartphones BlackBerry & Tablette Tactile - Modles de BlackBerry FR - France
Phone : 0800 914 533 (within 90 days from activation)
BlackBerry Customer Support Center
RIM (Brasil Support toll free number): 0800-022-3161
South Africa: 0800988892
United Kingdom: 08000962805
Phone-Numbers of BlackBerry PLAYBOOK- Helpdesks...
Germany: 0800 1816530 (Gebhrenfrei)
North-America: 1 877 255 2377 (Toll Free)
UK: 0808 100 7466 (Toll Free UK only)
Outside UK: +44 1753 558400
Worldwide: 1 519 888 6181
(BTW: Helpdesk for BlackBerry devices -except PlayBook- for Germany: