After the V2 update I was super impressed. Just got the 358 update a fews days back which seemed fine until I plugged it into the PC to copy some photos over when I ran into some issues.
First of all it popped up with the new user guide which suggested I install DM. I declined but windows wouldnt pop up with the usual Z: drive. I opened DM which recognised the PB but it kept asking me to update my device software because my version was "0.00". o_o
Since then I have removed the drivers, DM, restarted the PB about six times and read about a hundred forums with no luck.
All the settings have been toggled on and off and I am not sure there is a way I can get my bloody files off the PB.
I guess it should've been done the first time. When you plug it in now do you have a rim or blackberry drive in computer or my computer? If so double click the drive and drivers and dm will be installed.
First, check if you do not have an additional update from the PB (OTA, around 18MB).
Then, you must install the new PB drivers (should have been prompted at the end of OS2.0.1 setup).
Plug your PB with USB and check in "my computer" if you can see a RIM/BB round black logo with something like "Playbook CD" (sorry memory translated). If it is here, explore and find the setup file ... should do the trick.
I guess it should've been done the first time. When you plug it in now do you have a rim or blackberry drive in computer or my computer? If so double click the drive and drivers and dm will be installed.
To newcomers: note the "dm" here is the abreviation of DEVICE manager, against Desktop Software Manager that we often name DM. (and ... that Dev. manager is included into Desk. manager, there is no separate download available ...).
When the PB is plugged in it prompts me to install DM and drivers.
If I continue, it installs, but no Z: drive and DM recognises the PB but it says I need to update my device software to 358 - but that's the version I have already.
Even in DM it says that your device does not support file access.
Fix for this issue ... :
go on the playbook in setting, storage and sharing
then, DO NO SELECT USB CONNECTIONS CONNECT TO WINDOWS
simply use automatically detect
then uninstall blackberry device manager, reboot, reinstall it and tadam
after this you may want to go in the little blackberry device manager on the bottom right (taskbar), right click then properties, options and make sure mount tablet volume on connect and launch files explorer on volume connect is checked
Try the beta DM 7 at Beta Zone. I had the same problem and it worked after I installed the beta DM7...
This is by far the only way you are going to get it to work, my PC at home did the exact same thing and I downloaded the desktop software beta 7 from the BB beta zone and it worked.
I've tried all these and more and feel your pain as nothing is working. Truly incredible a year later and this device would struggle to connect to a computer via USB. Partying like it's 1999.
Unless anyone has other ideas, looks like this is another "wait until the next OS and maybe it will be right" Blackberry playbook moments.
