- 02-24-13, 09:54 PM #77
I am having the same problems with .1526. I have done hard reboots and have done the security wipe and reload. The results are the same, app won't open this include Doc to go, the browser, email app Kobo app, and everything else that I have on the playbook.This new update hates me, i am going to give the help line a call to see if they can resolve this and if not a guess it is time to box it up and send the playbook to RIM for the 2nd time into 2 months. If any body has any suggestions I would appreciate them.
- 03-01-13, 03:48 AM #79
.1526 the update that broke the playbook
Mine has been rock solid. Not once have I lost connection and had no problems with vacation spots across el Salvador.
Browser, well I use SB. But main browser I I use for skyrim searching. Experience there is normal.
Faulty update maybe for yours? Or maybe your hd is over full. The PB does poorly with under 2gb free. Or possibly hardware is different... Might even be faulty or failing ram / gpu if reloads or downgrading won't work. You could downgrade your os if its real bad
- 03-01-13, 07:06 AM #80
Another thing, it seems that as much stuff you have in the gray "Protected Media" area, the worse whatever has to access that data performs (hence why the Podcasts App can suck so hard at times).
- CrackBerry User
03-02-13, 09:52 AM #81
- 54 Posts
(ps my PB browser locks and crashes even more frequently since 1526. I haven't the time or inclination to take off and nuke it from space...instead I will await BB10...and never dare share my opinions here again in case, OMG I make a mistake in tone or implication...). Clearly debate and criticism are undertaken at peril here....)
- 03-02-13, 10:49 AM #82
I have all three types of tablet (Android, PB, Ipad) and I must say that I have not ever encountered a problem with a true multitasking operating system like QNX running on the PB. If you really think there is something wrong with your PB tablet after an update try wiping the device and start cleanly - it is the same for Android devices and iOS devices. That is why a backup of data is very important....
- 03-02-13, 06:46 PM #84
.1526 the update that broke the playbook
Scions right though. BlackBerry does *not* recommend doing a full wipe prior to updating. They recommend it if you have unique ongoing issues as a troubleshooting step.
And yes, Apple has a close practice. They have advised me to do so in troubleshooting three times to date.
It does kind of nullify the argument your making. Yes, your having issues. No, it doesn't affect everyone. And yes, you either need to troubleshoot, RMA or ignore the problem.
More importantly, all modern systems have practices such as wiping. Its because OS and design is far more complicated today than even 5 years ago.
- 03-02-13, 06:50 PM #85
.1526 the update that broke the playbook
Also, for the record, issues from RIM updates to PB or BB10 is *nothing* compared to the issues we've had with our iPad2 updates.
Our iPad2 was best on its first OS. Every update since has broken something else.
- 03-05-13, 09:36 AM #87
Re: .1526 the update that broke the playbook
Beat way to fix things is to do the debrick method. Its a complete type wipe. Meh mines fine, no wipes for a year I think. Did a wipe ablong time ago because I was on 2.0 beta and I needed to update to the real 2.0
Guess I'm lucky? Strange...
- CrackBerry Genius of Geniuses
03-05-13, 12:36 PM #88
- 9,394 Posts
With every PBOS update, there's been a small percentage of users affected negatively. If anything, this update seems to have affected fewer users than in the past. I don't think it is more problematic than any other electronics update and it is what I do for a living.
Not trying to marginalize those that have had problems. It can suck, I've been there. Considering that the hardware is the same and the OS is the same, it points to either an error during install or a problem with an existing file or app on the PB. Not many options other than to clear out the problematic install and try it again clean.
- 03-05-13, 05:26 PM #89
I just had the 'battery draining fast' while i was on vacation in Cozumel...it would go from 100 percent to shutdown in 3 hours in standby....wifi off... i read some posts about it, deleted hotmail account...debricked...twice...its fine now.... One thing i noticed when i was having the problem...even when it said wifi was off....it was still on searching for a signal???
Everything is fine now after the debrick...
- CrackBerry Genius
03-05-13, 07:25 PM #90
- 3,818 Posts
At home, I leave wi-fi on and my PlayBook stays connected without much loss in battery life. At work, I must log onto the wi-fi, with a webpage, each day. On days where I forget to log in and the wi-fi on, the PlayBook would find the network but get stuck with the authentication and the battery would drain to nothing in a few hours. Not only that, but the PlayBook would get hot, like it did a lot of processing.
- 03-07-13, 09:43 AM #92
To fix an issue, try these in order:
Restart using the Battery Icon and press Restart
Press and hold the Power button for 10-15 seconds. Then leave it for 20-30 seconds and see if it restarts.
Press and HOLD all three keys for about 10 - 20 seconds: PowerOn, VolUp and VolDown. Start with the PowerButton. Keep holding past the 3-choice options screen. If you hear a shutter type sound, you've taken a Screen Shot and probably missed the PowerButton.
The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"
Canada Toll Free: 1-877-644-8405
United States Toll Free: 1-877-644-8410
Puerto Rico Toll Free: 1-855-651-4936
Email: email@example.com (this route generally does not work and a call is necessary)
(UK Support) 0800 096 2805
Playbook French Support
Smartphones BlackBerry & Tablette Tactile - Modéles de BlackBerry FR - France
Phone : 0800 914 533 (within 90 days from activation)
BlackBerry® Customer Support Center
RIM (Brasil Support toll free number): 0800-022-3161
South Africa: 0800988892
United Kingdom: 08000962805
Phone-Numbers of BlackBerry PLAYBOOK- Helpdesks...
Germany: 0800 1816530 (Gebührenfrei)
North-America: 1 877 255 2377 (Toll Free)
UK: 0808 100 7466 (Toll Free UK only)
Outside UK: +44 1753 558400
Worldwide: 1 519 888 6181
(BTW: Helpdesk for BlackBerry devices -except PlayBook- for Germany:
- 03-14-13, 07:22 PM #93
After the .1526 update I began having problems with eMail. It keeps dropping the WiFi connection when trying to delete multiple emails. After a while the connection returns and so does the email. Other wireless devices on the same network do not have this problem. Getting support for this device is like pulling teeth. Makes me question updating my Blackberry phone.
- CrackBerry Abuser
03-20-13, 10:47 PM #94
- 135 Posts
Uhm.. Amazon video and flash - not supported?
Can't believe no one complained about amazon video no longer working? "this version of flash is not supported".
Problems with Google, typing any text doesn't register, younhave to first 'select all, before any input is recognized?
Thanks, BlackBerry... Anyone knows how to downgrade?
- 04-19-13, 12:44 PM #97
I had no problems with the update (updated when it first came out) until yesterday. Watched a video, sent a few emails (didn't hear the normal virtual keyboard clicking but it didn't really register at the time), then went to watch another video. There was no sound. Went back to email and the virtual keyboard came up, but wouldn't type anymore. Tried restarting the playbook, but couldn't even type in my password (virtual keyboard comes up but doesn't work). Has anyone encountered anything similar? Will try a hard reset. Any other suggestions?
- 04-20-13, 01:21 AM #99
I would imagine that there is a problem with a newly installed app (especially if side-loaded, or if you incorrectly deleted a side-loaded app). If it isn't a new app, a de-brick might help.
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