Will RIM and AT&T EVER Resolve Bridge Issues?
What do you think? RIM and AT&T have been pretty much silent about whatever the issues are between them. This dispute is really harming AT&T users like myself who have bridge issues but RIM refuses to provide any support for them.
It seems like RIM has issues in general with carriers. Sprint is the only one that seems willing to sell the Playbook. What is going on here?
Can Playbook really succeed if RIM won't support bridging on AT&T phones?
- 06-03-11, 07:36 AM #2
i think it's been made pretty clear by the people who have called RIM for support, they don't know even as much as the people on this site.
i don't know what issues you're having, but i'm sure there's someone here who can help.
i have AT&T and have bridge running without issue.
- 06-03-11, 07:47 AM #3
- 06-03-11, 08:02 AM #4
I am seriously considering returning my PlayBook due to At&t and bridge issues. My wife's is going back today since she does not have wifi at her office and is having so many issues with the bridge browser. I will make my decision this week as I am still in my first 14 days.
I love the device but the issues with At&t have started to bother me. I will not be renewing my contract once it is done.
The answer for Rim refusing to give me support is not that someone on Crackberry can help me out. First of all, no one here can. Second, it is Rim's product and to be flat out told that the Bridge is unsupported software because I did not get it through AppWorld is unacceptable.
AT&T is huge and getting huger because of the T-mobile acquisition. We can't just ignore the fact that AT&T and RIM have this issue that seems not to be going away.
- 06-03-11, 08:22 AM #9
RIM seems to be having no issues except with Evil ATT. Thus it would seem to be an exclusive issue with this one carrier. Said carrier will continue this way as long as folks send in their bill payments to them.
People are weak anymore and do not stand up to anyone or anything
for more then 5 minutes. Folks need to get/grow a pair..glasses and balls!
- 06-03-11, 08:40 AM #11
RIM cannot support you because you are in an unsupported environment. AT&T is not supporting bridge and it is not RIM's responsibility to break any support contracts with AT&T to support something that AT&T does not want to have function.
i work for a very large hard drive company. when someone calls us with an OEM drive (a drive bought in a Dell, HP, Apple system), as dictated in the contract, our support team CANNOT support those hard drives. Dell, HP, and Apple have to/want to support them. we are not even supposed to talk to those customers.
it's the same thing here. just because RIM manufacturers the phone, doesn't mean they are going to support you outside of the terms of the contract they have in place aith AT&T.
- 06-03-11, 08:52 AM #12
As has been stated already, this is an issue with AT&T, here in Canada, AT&T equivalent is Rogers, who supports RIM all the way.
RIM can't give you support because you are asking them for a work around to access a cellular network that has been documented to want you to pay for data on the device you are using. So you can't step on a carriers toes.
So the option is there to download the OTA bridge file that is in the sticky post. If you don't like it, please contact AT&T's CEO and tell him what you think, cause this is not a RIM issue.
- 06-03-11, 08:52 AM #13
When your company sells OEM drives, they are sold to an OEM for a cheaper price and the contract dictates that your company does not have to support them. You are not prohibited from supporting them. I am sure that the OEMs would love it if you did support them. That's crazy talk.
I have two RIM products: a Playbook and a Torch. The Torch has RIM's software on it. It can be downloaded from RIM itself on the Blackberry support forums website. RIM won't support this.
AT&T is not blocking the bridge. The bridge works just fine with my wife's AT&T phone. The problem as far as I can tell is that my phone is on BES (another RIM product). Bridge works fine util I enterprise activate it. After I do, I lose the Bridge Browser. NONE OF THIS HAS ANYTHING TO DO WITH AT&T'S NETWORK. IT IS ALL RIM ALL THE TIME. RIM WON'T SUPPORT THIS.
- 06-03-11, 09:16 AM #17
- 06-03-11, 09:22 AM #19
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06-03-11, 09:34 AM #20
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- 06-03-11, 09:41 AM #22
- CrackBerry Genius
06-03-11, 09:42 AM #23
- 3,635 Posts
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If you approached the RIM support people like you did here (not giving full details like you are bes) then I can understand your and their frustration. You were sent to the wrong area of support. It is a BES issue...your companies IT policies are blocking bridge. Talk to BES support and to your IT people. I am on ATT and my bridge with Playbook works fine.
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