Wifi and Bluetooth have stopped working
I hope someone can help me with this issue. On my Playbook, suddently the wifi and bluetooth have stopped working. I've restarted 4-5 times and still not working. In the pull down settings I can turn on Bluetooth but it won't finish to turn on. It freezes at, 'Turning on Bluetooth'.
Also, the wifi just continues to run, 'Finding Available Networks'. It will not recognize any wifi, at home, work or at a local hotspot.
Has anyone else had this problem? It worked two days ago and then suddenly yesterday all connections stopped.
Thank you for anyone's help or advice.
- CrackBerry Genius
03-18-13, 04:36 PM #2
- 3,530 Posts
If you're restarting using the option in the battery icon, try a reboot. Hold the power and volume + buttons until the screen goes blank. The PB will restart on its own. If that doesn't work you may need to reload the OS.
Try the rebbot if you haven't already and report back.
- 03-18-13, 08:28 PM #4
How old is the unit?
The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"
Canada Toll Free: 1-877-644-8405
United States Toll Free: 1-877-644-8410
Puerto Rico Toll Free: 1-855-651-4936
Email: email@example.com (this route generally does not work and a call is necessary)
(UK Support) 0800 096 2805
Playbook French Support
Smartphones BlackBerry & Tablette Tactile - Modéles de BlackBerry FR - France
Phone : 0800 914 533 (within 90 days from activation)
BlackBerry® Customer Support Center
RIM (Brasil Support toll free number): 0800-022-3161
South Africa: 0800988892
United Kingdom: 08000962805
Phone-Numbers of BlackBerry PLAYBOOK- Helpdesks...
Germany: 0800 1816530 (Gebührenfrei)
North-America: 1 877 255 2377 (Toll Free)
UK: 0808 100 7466 (Toll Free UK only)
Outside UK: +44 1753 558400
Worldwide: 1 519 888 6181
(BTW: Helpdesk for BlackBerry devices -except PlayBook- for Germany:
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