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  1. callovin's Avatar
    CrackBerry Newbie

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    Thread AuthorThread Author   #1  

    Question Wifi and Bluetooth have stopped working

    I hope someone can help me with this issue. On my Playbook, suddently the wifi and bluetooth have stopped working. I've restarted 4-5 times and still not working. In the pull down settings I can turn on Bluetooth but it won't finish to turn on. It freezes at, 'Turning on Bluetooth'.
    Also, the wifi just continues to run, 'Finding Available Networks'. It will not recognize any wifi, at home, work or at a local hotspot.

    Has anyone else had this problem? It worked two days ago and then suddenly yesterday all connections stopped.

    Thank you for anyone's help or advice.

    Cal Lovin
  2. Chaddface's Avatar
    CrackBerry Genius

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    3,508 Posts
    #2  

    Default

    If you're restarting using the option in the battery icon, try a reboot. Hold the power and volume + buttons until the screen goes blank. The PB will restart on its own. If that doesn't work you may need to reload the OS.

    Try the rebbot if you haven't already and report back.
  3. callovin's Avatar
    CrackBerry Newbie

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    Thread AuthorThread Author   #3  

    Default

    I've tried the reboot three times now as suggested but still get the same results. Wifi won't connect and the bluetooth says trying to turn on then the Bluetooth connectivity button will cut back to OFF.
  4. #4  

    Default

    How old is the unit?

    The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

    Rim Support
    Tel:
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

    (UK Support) 0800 096 2805

    Playbook French Support
    Smartphones BlackBerry & Tablette Tactile - Modéles de BlackBerry FR - France
    Phone : 0800 914 533 (within 90 days from activation)

    BlackBerry® Customer Support Center
    Austria:0800-297-476
    Belgium:800-77-980
    RIM (Brasil Support toll free number): 0800-022-3161
    Bulgaria: 00800-118-1115
    Denmark: 802-50198
    France: 800-914-533
    Germany: 800-181-6530
    Italy: 800-789-272
    Luxembourg: 800-2-2187
    Netherlands: 800-022-7316
    Norway: 00-1-647-426-7058
    Poland: 00-800-112-43-59
    Portugal: 800-827-760
    Russia: 8-800-100-9643
    South Africa: 0800988892
    Spain: 900-866-969
    Sweden: 02-079-4448
    Switzerland: 0-800-802-492
    United Kingdom: 08000962805

    Phone-Numbers of BlackBerry PLAYBOOK- Helpdesks...

    Germany: 0800 1816530 (Gebührenfrei)

    North-America: 1 877 255 2377 (Toll Free)

    UK: 0808 100 7466 (Toll Free UK only)

    Outside UK: +44 1753 558400

    Worldwide: 1 519 888 6181

    help@blackberry.com

    (BTW: Helpdesk for BlackBerry devices -except PlayBook- for Germany:
    0180 3302626)
  5. callovin's Avatar
    CrackBerry Newbie

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    Thread AuthorThread Author   #5  

    Default

    I bought it the first day the PB came out, so I know it is past the warranty. When I get a chance, I'll have to call the tech support.

    Thank you,
    Cal
  6. Chaddface's Avatar
    CrackBerry Genius

    Posts
    3,508 Posts
    #6  

    Default

    According to reports on this forum BlackBerry was fixing some PB's with a common camera problem after the one year warranty ended. It's definitely worth a call. they offered to fix my flush power button past the one year.

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