When would Waterloo show us respect?
Is what is going on now with the PB the equivalent of the Chinese Water torture? Obviously, we are waiting for the OS update on the playbook. It is not like Waterloo is not aware of this...I am getting tired of carrying a device that I am starting to feel is under par everyday when I look at the competition. I can no longer take it back, sell it, or do anything but wait for the bloody update. When is that going to happen? I cannot be the only person who is totally pissed at this situation; talk about creating loyalty...
- CrackBerry Abuser
09-14-11, 01:22 PM #4
- 176 Posts
- the tail on the donkey
Yes, improvements have been made, albeit a lot slower than predicted and YES, this device's current capability is definitely underwhelming, considering its touted potential. Couple this with the frustration that is RIM's silence and their lack of marketing savvy to increase awareness and interest of the product, and you have a sure fire recipe for the angst and lack of faith among some current customers.
Yes, we are all waiting for the "Holy Grail" of updates that is supposedly Version 2.0, but again, true to RIM's nature of deafening silence, this is still nothing more than a speculative rumor, especially relating to the contents of said update.
I will be very interested to read the feedback on these pages from diehard supporters if this "Holy Grail" is anything less than what the rumor mill has inflated it to be.
I will be thankful if it is everything the rumor mill suggests, but I will STILL be expecting more until "the potential" is fullfilled.
Last edited by Scrapegoat; 09-14-11 at 01:38 PM.
- 09-14-11, 01:44 PM #6
It's the slowness of releasing what should of been on the PB to start with.
It's the dates RIM indicated that the items would be added and then not delivering.
It's the denying they ever set a date for said items to be added.
It's the removal of resources once dedicated within RIM to the PBs development.
It's the saying certain games would be here this last summer and still have not arrived.
It's the fact they showed certain app icons on their images of the PB that have not been delivered.
I purchased mine knowing what it would do and not do. I also took their word on when items
that I need and want would be added. None of which has happened.
OS2.0 will decide if I remain with BB products. Until then I will not spend one red cent
on a RIM product. If 2.0 turns out to be lacking still the PB will become a thing of the past
So to blame all the issues of the PB has or the items it is lacking on the consumer is plain wrong.
The low sales of the PB along with the many bad reviews and returns of the PB speak louder
than anyones words.
- 09-14-11, 01:56 PM #7
I feel for the people who either don't have BBs to bridge to and thus have a device without native email capabilities. My stance is that I'd rather be waiting for these updates for my Playbook than have an HP Touchpad and know that it is what it is and that's all.
- 09-14-11, 02:06 PM #8
The apps that they showed icons of might just be apps that they thought they were going to have an agreement in place for and then something went wrong or the agreement went sour. This is more a function of the litigious times we live in more that promise breaking.
As long as they retain a commitment to the Playbook, I have faith that they'll deliver. The only question is when. And historically, this isn't the first time I'm hearing people angry with RIM not delivering on time.
- 09-14-11, 02:06 PM #9
When the CEO of a company tells me on release day in a news interview that Native e-mail and PIM are 60 days out, I'd like to think I can believe the guy. We are at almost 150 days out and nothing. While I'm not sure if I would use said functions, I know that they are expected for this type of device, and that not having them is hampering sales, which means the platform will not be adopted enough to get developers interested. When the marketing material on the company's website shows icons for Skype and other important apps, the consumer is led to believe that means that these apps are coming. I didn't expect it to be able to do everything from day 1, and RIM implied that a lot would be happening in reasonable pace which it hasn't. RIM has also done nothing since release to tell people what is going on and when we can expect things. It looks like they are even going to miss their "by the end of summer" statements for these features. This is what I gathered from my "research" at purchase:
- RIM is committed to QNX (they haven't really shown it IMHO)
- Native PIM/e-mail coming soon (Nope)
- Apps like Skype, Fantasy Football, great apps from TAT would be out soon (Nope)
- Android Player would be out soon for "App Tonage" (Nope)
Again I love the device, but I'm getting sick of RIM's apparent lack of love for it, because it hurts the growth of the QNX ecosystem. I know this device has a lot of promise and the OS is amazing, but my knowing this won't get developers interested in it. I want to see this platform succeed, but all I see is RIM sitting back and watching it die!
- 09-14-11, 03:21 PM #13
- 09-14-11, 03:27 PM #14
As far as apps go, Skype, Netflix, etc are not RIM's to decide if they should or should not be on the Playbook. It's completely up to the vendors (as discussed ad naseum in this forum).
New apps and OS updates take time to develop. As far as TAT goes, I'm not sure what's up there, but I'm willing to bet that they've got their hands full working on UI changes/enhancements for the forthcoming OS.
As far as the 60 day and end of summer committment is concerned, Apple delayed the launch of the iPhone 5 missing their usual June release. They also just recently pushed off the release date of the iPad 3 from an announce end-of-year to Q2 2012. And who knows what was up with Motorola and the wisdom-teeth-pulling angst users had with the release of the Droid Bionic.
Release day slips are not something that is RIM-specific. Secrecy and closed communications channels is not either (sic. Apple security guarding phones). It seems to me that these discussions gain traction before updates are delivered. Remember that it's not even a month since RIM surprised us with an update that contained an unannounced (and hopefully intentionally and not a bug) feature of giving most connected apps connectivity via the bridge. As I said when the update hit and as I still say now, that was huge!
- 09-14-11, 03:28 PM #15
I canNOT copy paste cells/blocks in Spreadsheets. After 5 full months I cannot rename or move around Bookmarks. I canNOT enlarge the fonts or pinch/zoom email. I cannot easily place the cursor in an email reply to edit it since it can't correct my spelling. I cannot create any new folders for my proliferating list of anemic apps.
So, again, I'm not so sure. To put it bluntly, I'm disappointed in the device and more so, in rim.
- 09-14-11, 03:30 PM #16
Remember, we have no idea what Playbook 2.0 is or what the relaunch entails (from software enhancements to marketing). If it's really not fitting any of your needs, then sell it. But, if the limitations are not hampering your ability to conduct business, then I think it could be a fun couple of months coming up.
Generally speaking, when you manage a store (RIM), it is your business to be in touch with your clients (us) as they are the ones who keep the lights on. Pissed off clients don't spend money in your store; I believe that is the "golden rule" in commerce.! It would a whole different ball game if RIM management was forthcoming and keeping communication going. But, they do not and it looks as though they don't care. Frankly for a company under so much pressure, to develop a sphinx mentality, and simply not follow up on promises made and or not even keep its client base informed on what is happening, is strange. Rim management has the email address of every person who purchased a PB, by way of registration through the system. How about starting with some sort of frequent (bi-monthly for example) email notification on where things are. I am starting to think RIM should have had a major recall a la Toyota when a product is known to be defective or limited in its functionality; etc...While I recognize that we have been had, I have traveled a bit too far to make a u-turn. I am in for a few hundreds and the truth is, I now have major reservations about any RIM products. Maybe, just maybe, I could be turned around, but this whole PB reminds me of certain Chevy Monza I used to own.
- CrackBerry Abuser
09-14-11, 08:50 PM #19
- 286 Posts
- 09-14-11, 09:30 PM #20
THERE IS NO OS 2.0!!!!!!!!!!!!!!!!!!!!!
We have taken a rumor (something someone assumed just because updates slowed down) to be fact. RIM never said anything about an OS2.0 as a matter of fact the only place I've ever heard about it is here. And the other places on the net that talk about it, got the notion from here. And we know that this whole idea came from a damn brainstorm!!
Please let it go. If you have buyers remorse. Tough. But don't hang RIM for "delaying" an OS update that by all accounts doesn't even exist.
I plan on purchasing a Playbook for Christmas and I'm doing it based on what the tablet can do NOW. If they decide to add an android player... cool, Skype... cool, native email... yeah whatever, but I'm not gonna be pissed about "promised OS updates" that don't even officially exist!
- 09-14-11, 11:45 PM #22
Now why some of what appears to be simple stuff is still missing like SEARCH functions and spell/auto/etc text, well, they probably don't think it is important in relation to other issues.
But my answer is like most of the facts around here - speculation.
I tend to agree that no one from rim has marched out in front of a microphone and said we are working a reboot/relaunch dubbed OS2. More conjecture.
What is probably sad is that rim has probably sold more pb's based on these smoke/mirror and silent tactics, suckering, yes, suckering in those who actually expect results. But then buyer beware as well as the ol' "fool me once, shame you, fool me twice, shame on me" applies.
I suspect rim is losing some loyal fans. Maybe not a ton but some and word-of-mouth and forums like this will not help their tarnished reputation.
I am willing to be "disappointed" in reverse by them releasing something sweet but the sour taste left so far will be hard to overcome.
Last edited by F2; 09-14-11 at 11:48 PM.
- CrackBerry User
09-15-11, 12:16 AM #23
- 70 Posts
respect from Waterloo
I don't know that any of us can fathom what it must be like to manage a corporation the size of RIM. I co-own a small countertop business and I know it's mostly a lot of hard work. A key to success is to do a better job than your competition. i have found it beneficial to treat all of my customers as if they were all like the 1-2% that are very demanding and sometimes quite challenging. This keeps me on my toes and continually looking for improvements. it also gives me insite as when to draw the line.
500,000 units delivered, returns? anybody's guess. 250,000 playbooks in hand and climbing? 10,000 negative post in this forum ( probably an exaggeration, but sure seems like a lot ). acceptable numbers? maybe.
25 years ago I bought my first VCR, for a lot of money, they gave me a payment plan. My first smartphone was a Pocket PC. It was a marvel of technology. My first BB was an 8320 curve and now i have a 9780 Bold. I wanted a PB in April, but I read and waited till my birthday in mid July. I am not the most tech savey or the most literate, but my playbook provides a very satisfactory experience.
I have tons of pictures. I organized them on my PC and wifi transfered to PB pictures. My customers like it, like it, you get the idea. My wife emailed me several Power Point presentations that downloaded with ease. This is pretty cool stuff to show my customers. I use this Playbook more than any other computer I have ever had.
I personally am not looking for any more respect from RIM and apparently not alone in this position. Technology will continue to change. (It won't be like this for long) Those of you that have suggestions for improvement have been provided several threads specifically for that purpose. Your opinions have been and will continue to be scrutinized with tremendous appreciation and interest. I don't believe a lot of us have any patience or sympathy for anyone that apears to be irrational or immature.
I do have a lot of hope and high expectation for this platform. I have been mostly satisfied with the RIM products I have purchased thus far. Like any software I have ever used, there are always issues that could be different. Companies always seek feedback, sometimes it makes a difference.
As for large corporations, they have to deal with security of ideas in regards to competition, cost, legalities and a population that has been taught to raise cain when they don't get what they want.
It has been well documented here that customer support has been somewhat responsive, several RMA's have been executed in timely fashon. That looks like respect to me. I have read horror stories and been frightend that my playbook would die. I am sure that a lot of these issues are real, but I am just as sure some of them are no more than incompetence.
I think i might go into a Best Buy tomarrow and fuss if the display is not up to par. Sales increases will help us all.
- 09-15-11, 03:22 AM #24
If I had the money I would buy Research In Motion and take it private so a complete realignment of priorities could be undertaken. By the end of six months every deficiency would have been addressed and every CrackBerry abuser would be rejoicing (or calling for my head on a platter... but I enjoy living dangerously).
- 09-15-11, 09:09 AM #25
Here is a point unrelated, but it shines with behavior that defines this drone company. When the original crapware Storm 9530 was released, totally not ready for prime time, RIM Nitwits responded to a mountain of complaints and returned devices with two lame updates for the year since this garbage was released. The followup Storm2 9550 Glitch City unit had the same disregard and arrogant lack of support from these "titans." These product required major fixes! Days, weeks, months went by...Nothing! The RIM way? to ignore the remedy. Either their R&D is so bad, marketing clueless, or they are so much "over their head" with lack of talent, this is the approach from a group in a major free fall.
When Microsoft 8 is released on tablets, say gooodbye to RIM-Less.....
Last edited by stormsurvivor; 09-15-11 at 10:03 AM.