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  1. BigAl_BB9900's Avatar
    CrackBerry Addict

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    692 Posts
    Thread AuthorThread Author   #1  

    Default Weird Print To Go problem with v 2.1.0.1314 - Help Please

    Ever since I have done the update to v 2.1.0.1314, Print To Go does not seem to be working

    Print from PC to Playbook:
    • pick Print To Go as printer - works fine
    • Print To Go dialogue box appears and does usual processing - works fine


    PlayBook:
    • Red Asterisk appears on Print To Go icon - works fine
    • CAN'T FIND THE PDF!!


    Since I last used PrintToGo, I have added a work exchange (activesync I think) account to my PlayBook - which has given me the Briefcase symbol and a separate 'Work' area & password
    When PrintToGo opens, it now always defaults to the 'Work' area
    Can't find my newly printed document in any of:
    • Print To Go 'Work' area
    • Print To Go 'Personal' area
    • Or within any of the folders on the PB


    The PrintToGo log on the PC looks like everything has worked fine (eg "PrintToGoDesktop.exe Information: 0 : 23/12/2012 15:50:30 - Connected Successfully!
    23/12/2012 15:50:30 - File Transfer Completed")

    Does anybody know if this is an upgrade to 2.1.0.1314 issue, or to do with having the new 'Work' area on my PB, or both?

    Thanks in advance for your help

    Alex
    BigAl_BB9900

    devices:
    Q10 (SQN100-3) - EE (UK) - BB10 OS Software Release 10.2.1.2977 - BB10 OS Version 10.2.1.3247
    PlayBook 64Gb - 2.1.0.1917 (and another spare PB 64Gb)
    and a new Doro PhoneEasy 622 for everytime the new Q10/EE4G knacks up.... (btw Doro make great simple big-button handsets for seniors and for those of us with reduced feeling in our fingertips.....)
  2. gtiffany's Avatar
    CrackBerry Abuser

    Posts
    216 Posts
    #2  

    Default

    Have you looked in your Documents folder? That's where Print to Go puts the files on my Playbook. I don't have a Work partition, though. When you tap on the notification in Print to Go, it cannot find the file? You might try deleting and reinstalling Print to Go on your Playbook, then re-pairing the program with your computer to see if that fixes it. I'm guessing it has more to do with the new work partition than with the recent software update.
    Thanked by:
    BigAl_BB9900 (12-27-2012) 
  3. BigAl_BB9900's Avatar
    CrackBerry Addict

    Posts
    692 Posts
    Thread AuthorThread Author   #3  

    Default

    Yep, the Documents folder was one of the first I looked in (though PrintToGo pdfs historically went in the print folder)

    Thanks for the advice, will try deleting and re-installing PrintToGo on the PlayBook... (not sure how I'll go about this - but will start investigating this evening)
    BigAl_BB9900

    devices:
    Q10 (SQN100-3) - EE (UK) - BB10 OS Software Release 10.2.1.2977 - BB10 OS Version 10.2.1.3247
    PlayBook 64Gb - 2.1.0.1917 (and another spare PB 64Gb)
    and a new Doro PhoneEasy 622 for everytime the new Q10/EE4G knacks up.... (btw Doro make great simple big-button handsets for seniors and for those of us with reduced feeling in our fingertips.....)
  4. BigAl_BB9900's Avatar
    CrackBerry Addict

    Posts
    692 Posts
    Thread AuthorThread Author   #4  

    Default

    Fixed! Thanks to advice from a colleague who had exactly the same problem

    The fix is:
    Do the 'middle' reset/restart twice (by 'middle' reset, I don't mean the three fingered salute, I mean, holding down the power button until the PB turns off, and then waiting until the red light comes back on again before you release the power button)

    The Print To Go pdf files now end up in the 'Work' area within Print To Go

    I am wondering if this is linked to the Security Certificates downloaded when I set up my work exchange email account (I think it is activesync)
    BigAl_BB9900

    devices:
    Q10 (SQN100-3) - EE (UK) - BB10 OS Software Release 10.2.1.2977 - BB10 OS Version 10.2.1.3247
    PlayBook 64Gb - 2.1.0.1917 (and another spare PB 64Gb)
    and a new Doro PhoneEasy 622 for everytime the new Q10/EE4G knacks up.... (btw Doro make great simple big-button handsets for seniors and for those of us with reduced feeling in our fingertips.....)

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