Warning, I'm venting off steam

[jrohland]

Withdrawn unable to delete

[bllbored]

just keep the thing, dead spots and all...you could name them say, steve and olivia...come up with a good back story...dead pixel from the mean streets of L.A. meets dead pixel from the country club...maybe they could team up and fight injustice around telephone outsourcing...

[bllbored]

aww...bet you'll miss steve and olivia

[F2]

Good luck with the replacement.

[missing_K-W]

Hope all works out

[Chrysalis1156]

Sorry to hear you had a frustrating experience. Hope your replacement is perfect.

[kennyliu]

All's well that ends well

[cntrydncr223]

Glad to hear it. Hope the next experience is much better than the last one.

[FSeverino]

seems like better customer service then any company ive dealt with...

[RF8655]

Originally Posted by FSeverino

seems like better customer service then any company ive dealt with...

Surely, you're joking.

[FSeverino]

nope.

what did it take... an hour to solve the problem?
when i call to change my phone plan it takes an hour, then i notice the next month that they did it wrong and have to be on the phone another hour.

when i discuss 'anything' with bestbuy it takes hours...

so, it may not be THE BEST service, but it is far from the worst.

[RF8655]

I had a dead pixel on my 64 PB. So far it's been a week of incident number, case number, ticket number, emails, tracking number, more emails, and am still waiting for resolution. I've never seen a more bureaucratic customer service operation in my life.