Video chat not accessing video camera
I have spent all evening researching my problem on Crackberry, blackberry support and Google in general and cannot find an answer or a solution that works. I apologise if there is a post about this but I can't see it anywhere. I will explain my problem and what I have done to try and fix it.
My Mam has recently bought a Playbook and I went over to set it up for her today. As she is the first other person I know to have a PB, I was excited to try out the video chat (we don't live in the same town so it would be cheaper than phoning all the time).
She loaded up her video chat app, as did I. On her screen her video camera came up within the app (she started to readjust her hair in preparation for our video chat), but the video camera didn't come up on my screen. Didn't think too much about it and started setting up the PIN and BBID email addresses to connect to a call.
Both Playbooks seemed to connect fine, with the "Calling" and "Answer call" messages appearing on the screens. Then my playbook said "call failed." I assumed it was because we were on the same wifi network so I said I would test it when I got back to my own house.
I got home, restarted the playbook and loaded up the video chat app again. The video camera didn't load up again so I closed the app and loaded the normal camera app. I got an error message saying that the camera was already in use.
Did the 3 finger reset
Loaded the PB on again
Clicked on camera, it worked fine
Clicked on video camera, made a short movie clip, it worked fine. Closed the app.
Click on video chat, the video camera didn't load up within the app, tried to connect a call, it came up call failed again
Closed the video chat app and loaded the normal camera app again
Got the error message about the camera being used (even though all apps now were closed).
Restarted my router, turning it off and on again
Clicked on the battery icon and did a normal restart on my PB
Tried the whole procedure again, same problem with the video chat
Decided to connect to DM and "debrick" it
Loaded the OS back on, put all settings in again, loaded the video camera app back on, still not accessing the video camera
Restarted the PB
Loaded the camera app on and the video camera works fine.
So from what I can gather my camera app is working fine, my video camera is working fine, but my video chat app is not accessing my video camera. I am running OS 18.104.22.1688 in the UK.
Does anyone have any suggestions, ideas or can see what might be going wrong? I know it isn't a hardware problem as the video camera works fine. I just don't know what else to try?
Any help would be appreciated. I'm willing to try any suggestions!
I have had no other apps loaded while I have been trying to access the video chat/video camera. Now that I have done a complete wipe of my OS, I don't have any apps that may have been interfering with the video camera (was thinking it might have been a dodgy sideloaded android app that may have changed some settings/directories etc).
On a side note, now my DM won't recognise the PB when it is plugged in. I may have to test it on another laptop in the morning.
- CrackBerry User
06-05-2012, 09:28 PM #4
- 27 Posts
Can you take photos and videos with the front camera? Go to the camera app, select the video camera, switch it to the front camera and try to record a video for a few seconds, if it works then your camera is not the problem.
Are you using the same bb id in both pbs? I believe they must to be different.
If you open the menu of the video chat, there is an option to accept calls or not, check if it is selected to accept calls.
I can not think of anything else that can be wrong. Good luck
Last edited by surferito; 06-05-2012 at 09:40 PM.
- 06-05-2012, 10:02 PM #5
I have the same problem with my playbook except its not the video chat, its the front camera that is the problem. I believe you might have the same issue and since the video chat uses the front camera, that's why it appears the video chat is the issue. If I restart my playbook and then launch the camera app it works fine until I switch to the front camera. At that point it just goes into a black screen and if I close the app and reopen then I get the camera in use error making both front and back camera unusable.
I like you, have been researching on crackberry but the only resolution everyone has come up with is to call rim and replace it. I bought my playbook on launch day so its out of warranty for me. I suggest if yours is still under warranty to call RIM and get an RMA. There was one user that reported he let his playbook drain completely to the point where it shut off on its own then charged it back up and the camera was working again. Good luck and if you happen to find a fix please post.
Last edited by redk; 06-05-2012 at 10:05 PM.
- 06-05-2012, 11:36 PM #6
I don't know how widespread it may be but there was one post today about someone else beyond warranty and rim was still willing to repair/replace the unit. Mine was also about a week or two beyond and rim replaced mine (standby power issues). Give them a call unless you already have.
I received my playbook as a gift so I don't know when it was bought. I have had it nearly a year so it might not be in warrenty now. I phoned RIM customer service in the UK today and they said I had to register for contact support on their website first using my PB serial number. I found the website they were referring to, put my serial number in and a message came up saying I wasn't eligible for complimentary support. I haven't phoned RIM back as I assumed this meant that I couldn't get any support from them via phone? Any suggestions?
I have reinstalled the OS 4 times today, done 3 security wipes and even tried to restore from a back up I did in October. No luck so far but I am going to keep at it and will report back if I have any success!
- 06-06-2012, 03:28 PM #9
That "non-support" message is based on the 90 days. In the US/Canada, you have to call. While they did mention my one year was over, she still processed me. Otherwise, you may have to pay for "tech support" or they could kick you to the warranty rma process.
- 06-06-2012, 05:50 PM #13
I rarely use the Video Chat, so I just thought it was a software issue with my PB and the front camera. I know it has worked at some point because I have used the video chat in the past and my daughter has taken pics with the front cam. I had been toying with the idea of reloading the software, but was hoping the official 2.1 would come out soon and I would do a fresh load then. I have definitely had the charge down many times below 20%, but maybe I need to try the camera at that point. Seems fishy, I don't see a logical connection there..."Distrust and caution are the parents of security." -Benjamin Franklin
Well reloading the software hasn't fixed it for me so I wouldn't bother at the moment. I know my front facing camera has also worked in the past, so it must be the updates which have knocked it out of wack. I don't think trying the camera when the battery is at 20% is going to do anything, but a couple of other forums suggested it. I won't be able to test that until tomorrow, I have a full battery now.
Anyone else have suggestions to try?
- 06-06-2012, 09:22 PM #15
I tried draining the battery completely and it did nothing. I also took F2's suggestion and called RIM. The rep was pretty nice, he registered my playbook for me, started the 90 day support today and send me to the RMA department to get my playbook shipped in for repair. I will let you guys know what happens once I send the playbook back. Hopefully they don't come back saying liquid damage like they have done for other folks around here.
- 06-07-2012, 01:05 AM #18
I have just come off the phone with RIM and they are putting me through RMA. I'm also worried I am going to be sent some refurb version Playbook, or I will send it off and never see it again
I guess I will just have to see what happens. Now to delete all important info and log in details from my PB before I send it!! I'm not having them log into my Facebook account and see my pictures!
- CrackBerry Abuser
06-07-2012, 06:03 PM #20
- 419 Posts
I've had the same issue and I've been in a lot of contact with RIM over this. They even called me from Canada to see if they could solve it. In the end they too decided it needed to be replaced, or at least sent back for repair. I've put that off for a few weeks since I need the Playbook for my coming exams but after that I certainly will send it to them.
I thought I would update everyone on my PlayBook. I went through RMA, they sent me the box to send it away, it came back 2 days later (and since the repair facility was in Germany, I was impressed with how fast they were) and now my front camera works fine. I have noticed that the power button is now raised, where before it had been flushed to the case. The volume buttons also feel raised up, so since the camera, volume and power button are all very close to one another, there must have been something that needed jiggling around (and since my PlayBook was in the repair facility for less than an hour according to my FedEx tracking, it must be a common and easy problem).
Good luck to anyone who is still going through RMA
Yes the serial number is exactly the same (it was the first thing I checked) and I still have one small dead pixels which doesn't bother me as it is close to the bezel. They obviously took it apart, fiddled with some wires or internal feature and closed it up again. Just out of curiosity, how would they open up the playbook?
- 06-19-2012, 08:23 PM #25